Gaurav Dhiman

• Relayed information between drivers and recipients regarding ETA and potential delays.
• Evaluated incoming pick-up and delivery requests to determine driver assignments.
• Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
• Managed paperwork and necessary information required for client shipments.
• Evaluated problematic conditions to resolve issues and optimize service levels.
• Determined response to effectively deal with emergencies, accidents and breakdowns.
• Dispatched information to service providers to schedule freight movement.
• Maintained and updated systems to drive communication with internal and external customers.
• Prioritized work based on business demands and freight delivery times.
• Redesigned movement of goods to minimize costs and maximize value.

•Preparing bills of lading, invoices, and other shipping documents.
• Building loads and coordinating with the carriers for smooth pick-up and delivery process.
• Fulfilling Customer requests and accurately input all the information into electronic system.
• Coordinating with vendors for special customer orders.
• Providing a high level of customer service to vendors and maintaining relationship with other departments.

• Monitored daily shipping, handling to promote smooth operations within warehouse.
• Trained, mentored and motivated employees to maximize team productivity.
• Complied with standards and protocol requirements regarding warehouse operations, shipping and material handling.
• Satisfied reporting requirements with timely and accurate logging of daily activities.
• Worked additional hours and shifts to meet tight deadlines during peak periods.
• Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.

• Proficiency in using Microsoft Office and other Data Management Software.
• Preparing job cards and manifest for all the loads to be shipped.
• Fixing all the bills and other problems for the pickers/loaders.
• Addressing all the E-mails on time and responding to them to solve the queries.
• Assist in managing department workforce, reinforce company policy and procedure and establish and maintain healthy working relationship.
• Managing inventory for carpet account solely and handling paperwork.
• Capable/Experienced in running shift smoothly, unsupervised.

• Placing Order for store with BCLDB and BDL.
• Handling cash register and answering all customer queries.
• Receiving orders and completing all the paperwork.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.