Gaurav Gandhi
Summary
Dedicated and detail-oriented Travel Consultant with extensive experience in flight booking, issuance, and re-issuance using industry-leading tools such as Amadeus and Sabre. Committed to providing exceptional customer service and ensuring smooth travel experiences for clients.
Overview
6
6
years of professional experience
Work History
Inter-globe Technologies
12.2022 - Current
- Company Overview: American Express Global Business Travel (Amex GBT) is the world's leading B2B travel platform, providing software and services to manage travel, expense and meetings and events of companies for all sizes.
- Managed flight hotel and car bookings, ticket issuance, and re-issuance using Amadeus and Galileo systems.
- Cab Scheduling and Routing: Use softwares to schedule rides and optimise routes. This involve handling ride requests, managing driver availability, and ensuring timely pickups and drop-offs.
- Driver Coordination: Ensure clear communication with drivers about their schedules, routes, and any changes in plans. This can include managing shifts, driver training, and handling any issues that arise on the road.
- Collaborated with clients to understand their travel needs and preferences, ensuring personalized and seamless travel arrangement.
- Stayed updated on airline policies, fare rules, and industry trends to provide accurate and timely information to clients.
- Resolved travel-related issues, including itinerary changes, cancellations, ancillaries Travel insurance and refunds, to ensure customer satisfaction.
- Conducted thorough research to find the best travel options in terms of cost, schedule, and amenities.
- Assistant Travel Consultant Work on issuance and re-issuance of flight bookings on Amadeus and Galileo.
- Invoice Tracking: Keep track of which invoices have been paid and which are still pending. Use a spreadsheet or accounting software to maintain a record.
- American Express Global Business Travel (Amex GBT) is the world's leading B2B travel platform, providing software and services to manage travel, expense and meetings and events of companies for all sizes.
Senior executive
WNS
05.2022 - 12.2022
- Company Overview: Etravel-i Group is a global platform for flights, an air technology company with a presence across all continents. Being the fastest, most precise way to realize a travel plan, no matter the distance complexity. The preferred partner of some of the world's biggest technology companies, airlines, hotel chains, and car rental companies such as Booking.com, Google Flights, Skyscanner, and Kayak.
- Working on schedule change reservations minimum 40 PNR's a day.
- Responsible to check all queues of a schedule change and contact Airlines to check for alternate options.
- Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
- Etravel-i Group is a global platform for flights, an air technology company with a presence across all continents. Being the fastest, most precise way to realize a travel plan, no matter the distance complexity. The preferred partner of some of the world's biggest technology companies, airlines, hotel chains, and car rental companies such as Booking.com, Google Flights, Skyscanner, and Kayak.
Process associate
Concentrix
03.2019 - 01.2022
- Processing Refund for the customers
- Resolving customer's query related to travel and hotels bookings.
Education
B.com -
Delhi university
01.2022
SSC -
Holy convent public school
01.2018
HSC -
Holy convent public school
01.2016
Skills
- MS Office - Word
- MS Office - Excel
- Microsoft Outlook
- Salesforce
- Amadeus
- Galileo
- Customer service
- Communication skills
- Verbal communication
- Written communication
- Detail-oriented
- Disciplined
- Organized
- Decision making
- Problem solving
- Business relationship management
- Analytical skills
Personal Analysis
Enthusiastic, self-motivated with good learning skills, excellent time management and the ability to motivate others and be a good team player, looking forward to a versatile, challenging position in a progressive firm that provides a positive work environment, and appreciates innovative ideas aiming at constant improvement in both professional and personal level.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Inter-globe Technologies
12.2022 - Current
Senior executive
WNS
05.2022 - 12.2022
Process associate
Concentrix
03.2019 - 01.2022
B.com -
Delhi university
SSC -
Holy convent public school
HSC -
Holy convent public school
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