Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
APPLICATIONS USED
Timeline
Generic
Gaurav Garg

Gaurav Garg

Senior Manager P2P
Pune

Summary

Conceptualized & implemented best practices / techniques to ensure operational excellence of all processes related to Finance & Accounts including Accounts Payables (P2P), Vendor reconciliation. Attained appreciations from clients & counterparts for excellent knowledge and process streamlining. Took ownership for improvement projects to enhance service delivery & client satisfaction. Acted as a first point of escalation for the offshore team and ensured timely response to e-mail & escalation. Track record of establishing process maps & SOPs, streamlining workflow, and creating environment to enhance productivity. Led large teams and participated in recruitment & selection, training & development, performance appraisals, attrition control and coaching & mentoring.

Overview

17
17
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Senior Manager P2P

NielsenIQ
08.2024 - Current
  • Led and managed an accounts payable team of 20 professionals, overseeing invoice processing, vendor payments, vendor queries and reconciliation activities with 100% adherence to SLA timelines.
  • Fostered a culture of accountability and continuous improvement through coaching, mentoring, and clear performance metrics.
  • Standardized invoice processing procedures across multiple business units, reducing cycle time from 6 days to 3 days.
  • Created and presented monthly KPI and SLAs dashboards to senior leadership, supporting strategic decision-making.
  • Acted as change champion during AP process transformation, managing stakeholder communication, risk mitigation, and training rollout for a smooth transition.
  • Oversaw centralization of AP functions into a shared services model, aligning multi-entity workflows across 5 regions.
  • Oversaw month-end and quarter-end closing activities related to Accounts Payable in collaboration with GL, FP&A, and procurement teams.
  • Standardized processes across multiple business units, aligning SOPs and introducing control checklists to improve audit readiness and reduce compliance risk.
  • Highlights:
  • Led the successful transition of Accounts Payable operations from a third-party provider to an in-house shared service center, insourcing work equivalent to 35 FTEs across multiple regions.
  • Led the project of global payment cycle change from weekly payment to monthly payment. Overall revenue saving of $6 million one-time and annual 2.1 million.
  • Spearheaded AP automation initiatives, including OCR-based invoice scanning, electronic approvals, and workflow tools—reducing manual effort by 25% (10 FTE).

Fin-Ops Manager

Amazon Development Centre of India
06.2021 - 08.2024
  • Overall accountability for the P2P transactions for Non-Utility services for North America (NA) and Europe (EU) region.
  • Managed the invoice processing SMEs, delegating tasks, supporting and supervising the SMEs with their overall service performance targets.
  • Supporting month end closures and performing daily, monthly and quarterly reporting.
  • Managing process KPIs e.g. PAM (Payment Accuracy Metrics), First Touch, Turn around time (TAT) for invoice processing of NA & EU region.
  • Managing month end, quarter end and year end closing activities.
  • Leading Monthly business reviews (MBR) with stakeholders and Business Partner Team.
  • Coaching, mentoring and developing team members for next levels and managing yearly performance appraisals.
  • Highlights:
  • Lead a kaizen project to reduce non-value add invoice inflow in EU region. It has resulted into savings of 17% (1 FTE).
  • Consistently attain employee connection score above 4 on the scale of 5.
  • Part of Duplicate invoice reduction project to reduce the inflow of such invoices. It has resulted into a saving of 10% (5 FTEs) across all regions.
  • Improved First touch KPI by 10% (from 80% to 90%) by cross trainings, creating strong knowledge base and documentations.

Team Manager

Syngenta India Ltd
05.2019 - 06.2021
  • Overall accountability for the P2P transactional services delivered to the business from Pune centre.
  • Managed the Procure to Pay Transactional Team leads, delegating tasks, supporting and supervising the team leads with their overall service performance targets.
  • Supported the team leads to secure GSM adherence, as well as building their knowledge of country exceptions to minimize business disruption. Provided Team Leads with an environment to identify better ways of working in Pune and across centre boundaries.
  • Secured process coverage across countries and enable cross-country knowledge development to ensure smooth processes even during P2P transformation activity, absences or rotations.
  • Embed continuous improvement approach in the ways of working.
  • Working collaboratively with Global Service Lead to deliver P2P strategy into Pune centre.
  • Supporting the business with P2P transformation activities which have direct impact on P2P transactional operations.
  • Continuously working with leadership and stakeholders to establish/evolve governance process and monitor progress, risks/issues and barriers in order to create appropriate mitigation strategies. Provide input and support on multiple tactical process and technology initiatives with the view to realize the long-term overall vision of the organization.
  • Attract, developed and retained the right capabilities in the Procure to Pay team and managed direct reports effectively.
  • Perform daily, monthly and quarterly reporting.
  • Take care of the process efficiencies and drive consistencies in payment platform globally.
  • Daily/monthly MI reporting and controlling of the Accounts Payable.
  • Highlights:
  • Lead OCR Implementation (ABBYY) project to reduce manual effort of indexing. It has resulted into savings of 10%.
  • Applied customer focus approach with skills in addressing client priorities thereby attaining their delight & high CSAT/KPI.
  • Design and implemented Quality Strategy for Invoice processing countries.
  • Part of Internal Benchmarking project to standardize the ways of working across regions.

Team Lead

Metro Global Business Services
10.2015 - 04.2019
  • Operations Management - Responsible for overall team performance & improvement for the process deliverables of multiple countries and processes.
  • People Management - Reward & recognition, employee engagement, grievance & attrition management, career path for team members, succession planning, recruitment (Ops. Selection) and performance reviews.
  • Other Responsibilities
  • Maintaining customer relation and engagement.
  • Driving process improvements and other projects at team and organizational level.
  • Performance target set up, periodic review and inter team cross trainings.
  • Co-ordination with different stake holders and review meetings with the client.
  • Periodic review of Performance Incentive targets and monthly bonus reviews.
  • Team appraisals and periodic one on one sessions.
  • Highlights:
  • Performer of the month Award in November 2016 & September 2018.
  • Best Team Award for excellent team performance in January Aug’17.
  • Solution Nemo 2017 Award for transforming the process in terms of ageing, queries and accuracy.
  • Completed ‘Lean Certification’ training in 2017.
  • Certified Interviewer by Metro Global Business Services.
  • Completed extensive training on Leadership skills (LEAD Program).

Team Leader

Mphasis an HP company
03.2013 - 10.2015
  • Managed P2P and OTC operations including invoice processing, invoice exception resolution, down payments and retention through a team of 15 members.
  • Coordinated with the Process Automation Team for achieving reduced rejection rates when invoices scan & edits gets indexed & posted, facilitating efficiency improvement, and significant time & cost savings.
  • Cemented vendor/supplier relations and resolved issues related to payment to wrong vendor or duplicate payments.

Analyst

Bank of New York
11.2010 - 03.2013
  • Reconciling the payments received from customers and posting transactions in their respective accounts. Taking Daily as well as Monthly reconciliation of Mutual Funds, Hedge funds and Limited Partnership funds.
  • Provide process training to new recruits and do quality checks of their accounts and provide timely feedback to them on any issue.
  • Working towards continuous process improvement and efficiency enhancement.
  • Coordinating with clients for any help they require on any issue and resolving them.
  • Coordinating with various sub departments at offshore to get the work done on time.
  • Conducting refresher training for new joiners as well as existing staff.
  • Maintaining SOP's and updating them on timely basis.

Sr. Customer Support Associate

WNS Global Services Pvt Ltd
06.2008 - 11.2010
  • Worked in Accounts payable team in Finance division.
  • Generating Invoices/bills for British Gas customers using SAP.
  • Reconciling the payments received from customers and posting transactions in their respective accounts.
  • Handling queries and complaints of British Gas customers via letters and emails.
  • Generating yearly bills for the customer for their gas and electricity usage.
  • Involved in various reporting in Accounts Payable with the help of Sap and Excel reports.
  • Mentoring new people in the team to help them come up the learning curve.
  • Designing templates so that agents can use them for similar replies.

Education

B.Com. -

Pune University
Pune
01.2008

Skills

  • Team Leadership & Development
  • Change Management
  • Process Standardization
  • AP Automation & Digitization
  • ERP Systems (SAP / Oracle / Ariba)
  • Project management
  • KPI Reporting & SLA Management
  • Internal Controls & Compliance (SOX)
  • Cross-functional Collaboration

Certification

Lean Six Sigma Black Belt Certification - In progress (Expected completion Dec’25)

Accomplishments

  • Appreciation emails from clients for excellent knowledge and process streamlining.
  • Received multiple awards for excellent performance.
  • Successful Transitions AP Processes.
  • Consistently Attain NPS score as Promoter and ESAT score above 70%.

APPLICATIONS USED

  • SAP (R3)
  • ABBYY
  • Oracle
  • Ariba

Timeline

Senior Manager P2P

NielsenIQ
08.2024 - Current

Fin-Ops Manager

Amazon Development Centre of India
06.2021 - 08.2024

Team Manager

Syngenta India Ltd
05.2019 - 06.2021

Team Lead

Metro Global Business Services
10.2015 - 04.2019

Team Leader

Mphasis an HP company
03.2013 - 10.2015

Analyst

Bank of New York
11.2010 - 03.2013

Sr. Customer Support Associate

WNS Global Services Pvt Ltd
06.2008 - 11.2010

B.Com. -

Pune University

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Gaurav GargSenior Manager P2P