Gaurav Gaur

• Proficient in providing a high quality of technical services and maintaining maximum uptime for critical equipment.
• Implemented WAN and LAN designs in multi-datacenter configurations.
• Introduced automation of monitoring system, configuration backup & deployment of new Network Devices.
• Analyzed, troubleshot and enhanced network performance to drive efficiency.
• Planned implementation of network enhancements and upgrades.
• Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Led meetings with departmental managers to review project status, propose changes and draft action plans.
• Collaborated on network development, implementation and maintenance of routers, switches, firewalls and NAC and WAN optimization.
• Developed network test and validation processes to assist in maintaining alignment with solution design.
• Attained efficiencies through technology upgrades and process improvements, including paperless document approval system and new automated sales-to-delivery and order processing system.
• Planned and designed projects and analyzed existing network systems and procedures to foster efficiency and effectiveness.
• Worked with sustaining engineering teams to investigate and resolve software and hardware defects.
• Administered and prepared programs for IP addresses Utilisation/Allocation/Reclaim, developed network resources and trained support personnel to provide Tier I support to end users.
• Upgraded campus switch environments from Cisco 4500 and 6500 access/ distribution/core systems to new Cisco Cat9k systems. Coordinate with Vendors and V.A.R. to facilitate Hardware purchases
• Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
• Provided all required network documentation to inform management.
• Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.
• Managed, tracked and coordinated problem resolution and escalation processes.
• Developed and refined build process and configurations, and contributed to network automation.
• Documented changes that were made to network and all systems, providing evidence of audit trails.
• Demonstrated advanced knowledge of large-scale global enterprise network operations and security.
• Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues.
• Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
• Demonstrated strong analytical, troubleshooting and problem-solving skills.

• Global Network Operations / Network Operation Center for Data, Internet,
• Voice Platform for Fidelity Managed Networks. U.S. and International Network
• Operation for Fidelity Investments Technology Group. Global NOC’s primary
• responsible for Problem resolution and restoration, and some implementationfor Fidelity Managed Networks.

• Working as a Level 2 Engineer in NOC Team, which provides L2 network support to ITC InfoTech.

• Installation & Configuration and implementation of new Cisco Routers in ITC Branches throughout.

• Working on troubleshooting of complex LAN/WAN infrastructure.

• VLAN Creation in L3 & L2 Switch & Troubleshooting

• Configuring L2 Switches in Stack mode & L3 in VSS for Redundancy and availability of ports.

• Handling CISCO 1941,2600,2911,3745 Cisco Routers.

• Handling 2950, 3560, 3750, 4506 series Cisco switches.

• Hands on Experience in SNMP Tools I.e. Solar winds, Whatsup gold, PRTG

• Vendor Coordination for hardware replacement, WAN Connectivity Restoration & Proper escalation to higher level on necessary.

• Implementation of Port Security in Switches, VLAN troubleshooting, Routing Protocol Troubleshooting

• I was part IPCC Project for a AVIVA contact center. Contact center setup consists of 7206 Routers, 6509 & 3550 switches, and 7940 series IP phones with fiber and CAT 6 connectivity. International connectivity is through 2 MPLS links.
• Troubleshooting of Network & Voice related problems
• Monitored and analyzed system performance, such as network traffic, security and capacity.
• Installed and maintained systems and analyzed users' needs.
• Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
• Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
• Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.

• To Plan Implement and Maintain Network at Ahmedabad & Gandhinagar Center with more than ten POP office.
• Working with BGP Network with five different Internet service provider (ISP).
• Using Router for terminating leased line, leased line modem.
• Using MicroTik server at customer end for the bandwidth monitor, NAT and Routing
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Integrated fixed wireless connectivity into facilities requiring high-speed networks.
• Initiated and managed network test facilities to verify network hardness and resilience.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Monitored network capacity and performance to diagnose and resolve complex network problems.