Hi, I’m
Gaurav Ghai
Sales Manager
Noida
Summary
Analytical and meticulous sales professional with comprehensive experience in relationship-building, partnership cultivation and profit channel growth. Self-motivated leader with natural talent for networking and territory development. Excels at leveraging customer data to deliver strong solutions.
Overview
11
years of professional experience
8
years of post-secondary education
Work History
Audi - Adventure Auto Car Pvt. LtdNew Delhi
Sales Manager
12.2020 - 12.2021
Job overview
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Researched competitors' activities and products to uncover new trends
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Used vendor expertise to deliver educational content to sales team.
BMW - Infinity Cars New Delhi
Assistant Sales Manager
09.2020 - 12.2021
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Hired, trained and motivated sales and marketing professionals.
- Used Microsoft Dynamics 365 to keep track of sales performance metrics.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Mercedes Benz - T&T Motors India Pvt LtdNew Delhi
Assistant Sales Manager
11.2015 - 08.2019
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Adhering to Norms of Lux-Experience and giving Excellent Experience to customers.
- Training new Joiners for basic Process of Brand and Company.
Toyota - Galaxy ToyotaNew Delhi
Team Leader
01.2015 - 10.2015
Job overview
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Supported office business development and customer service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Toyota - Galaxy ToyotaNew Delhi
Relationship Manager
11.2012 - 12.2014
Job overview
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Cold calling up qualified sales prospects.
- Generate leads buy visiting corporate.
- Representing company at trade exhibitions, events, and demonstrations
- Selling and promoting Finance, Insurance products and Add-ons.
- Reporting to vehicle Sales Manager on activities, reviews, and analyses.
MAX Life InsuranceNew Delhi
Sales Officer
02.2012 - 10.2012
Job overview
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Assist in Direct customer service policyholder's complaint resolution and upsell new products
- Act as single point adviser for customers in allocated book of relations.
IT Planet Info-SolutionNew Delhi
Hardware Network Trainer
06.2008 - 07.2009
Job overview
- Designed computer hardware components and peripheral devices.
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Outlined design requirements, BOMs, functional specifications and reports to document development processes.
- Network maintenance & troubleshooting of network.
Education
Delhi School of Professional Studies And Research New Delhi , India
MBA from Marketing
07.2010 - 07.2012
Institute of Engineering And Technology BhaddalPunjab , India
B.Tech from Information Technology
07.2004 - 08.2008
St. Angels Sr Secondary SchoolNew Delhi , India
No Degree from CBSE Board
04.2002 - 03.2004
N.C. Jindal Public School New Delhi , India
No Degree from CBSE Board
04.2001
Skills
Recruitment
Applicant Tracking Systems
Team Building
Training development
Candidate Sourcing
Sales processes
Systems and software programs
Sales presentations
Business development and planning
Order management
Extensive personal network
Sales expertise
Sales Reporting
Coaching and mentoring
Timeline
Sales Manager
Audi - Adventure Auto Car Pvt. Ltd
12.2020 - 12.2021
Assistant Sales Manager
BMW - Infinity Cars
09.2020 - 12.2021
Assistant Sales Manager
Mercedes Benz - T&T Motors India Pvt Ltd
11.2015 - 08.2019
Team Leader
Toyota - Galaxy Toyota
01.2015 - 10.2015
Relationship Manager
Toyota - Galaxy Toyota
11.2012 - 12.2014
Sales Officer
MAX Life Insurance
02.2012 - 10.2012
Delhi School of Professional Studies And Research
MBA from Marketing
07.2010 - 07.2012
Hardware Network Trainer
IT Planet Info-Solution
06.2008 - 07.2009
Institute of Engineering And Technology Bhaddal
B.Tech from Information Technology
07.2004 - 08.2008
St. Angels Sr Secondary School
No Degree from CBSE Board
04.2002 - 03.2004
N.C. Jindal Public School
No Degree from CBSE Board
04.2001
Hobbies
Plays professional cricket associated with few local clubs.
Love to cook in my free time
Reading Auto & Tech Magazines.
Hobbies
Plays professional cricket associated with few local clubs.
Love to cook in my free time
Reading Auto & Tech Magazines.