GAURAV GHILDIYAL

Escalation Engineer

• Worked on escalated case, solved complex and high age queries.
• Reviewed high age cases and shared the logs to follow in the tickets.
• Provided Training Season of important topics like, AAD Connect, Migrations, ADFS, Mailflow etc.
• Did Powershell Scripting and created scripts on visual studio.
• Worked on Graph API on both v1.0 and beta versions. Learn to use GET, POST, PATCH, DELETE queries.
• Performed Hybrid migrations and analyze the migration reports to find the issue in process.

• Competency to work on Exchange Admin center, Azure portal,
• Hybrid connection, Migration, Active Directory
• Strong knowledge in creating and managing mail flow rules,
• Distribution List, O365 Groups, and Security groups
• Troubleshoot Azure Ad sync issues from on-premises to cloud
• Analyze Message trace and Message header and handle mail flow issues
• Work on ATP, spam, and phishing emails
• Migrate user mailboxes to O365 in batches and run reports
• Handle Outlook Connectivity issues using SARA tool, MFCMAPI, and EXRCA test
• Fixed synchronization error for Active Directory, SMTP and
• UID, and Immutable ID issues
• Setup Domain verification, MFA, assign licenses, mailbox delegation
• Work on tools like Content Search, eDiscovery, and Audit logs
• Understanding of email security concepts (all forms of malware, DKIM/DMARC/SPF, etc.)
• Connect to Power Shell and resolve issues via Commands

• Assess level of customer satisfaction and resolve sensitive and complex issues raised by customers; provide additional steps and took other action as required to maintain a high level of customer satisfaction
• Managed Wi-Fi, LAN and Modem connectivity
• Worked on Networking of Xfinity devices
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.