Gaurav Giri
Gurugram
Summary
Logistics and supply chain professional with 10+ years of experience across Rivigo, Delhivery, Shiprocket, Nimbus Post, Zopoxo, and currently as COO & Head of Supply Chain at Centriti. Skilled in operations, vendor management, project launches, and data-driven execution. Proven track record in scaling teams, building SOPs, and driving efficiency in dynamic, growth-focused environments.
Overview
2026
2026
years of professional experience
Work History
COO & Head of Supply Chain
Centriti Private Limited
01.2025 - Current
- Leading end-to-end supply chain and operations at Centriti, a rapidly scaling HoReCa procurement startup with ₹4 Cr+ monthly revenue.
- Expanded operations to Bangalore, establishing supply workflows, vendor base, and city-level logistics from scratch.
- Built and institutionalized core SOPs across order processing, warehousing, reverse logistics, billing, and collections.
- Onboarded 50+ vendors and partners across perishables, staples, non-food, and logistics—while negotiating extended credit periods with key service providers including couriers.
- Designed and implemented warehouse management SOPs, including inward-outward flow, inventory control, and daily stock reconciliation, maintaining 99%+ accuracy.
- Defined and monitored key operational metrics such as OTIF (On-Time-In-Full), order turnaround time, fill rates, courier SLA adherence, and invoice-to-cash cycle.
- Developed the tech stack for operations—including a custom Warehouse Management System (WMS) for order tracking, inventory updates, and dispatch scheduling.
- Led website development for Centriti to support client onboarding, product catalog browsing, and digital order flows.
- Helped to Built and trained a 5-member sales and ops team, including incentives linked to revenue and collection targets, while embedding scalable processes city-wise.
- Identified and pursued business development opportunities to grow organization and increase revenue.
Head of Operations
Zopoxo Express
09.2023 - 10.2024
- As an integral part of the management team, I contribute to high-level decision-making processes, driving the company towards sustained growth and success.
- Spearheaded Operations and working with 10 courier partners starting from commercial finalization to integration, Product Management, and Key Accounts Management departments as a founding team member of Zopoxo Express.
- Brought a strategic vision to ensure seamless operations, innovative product development, and strong client relationships, leveraging over a decade of experience in the logistics industry.
- Actively participated in the hiring committee to recruit top talent, leveraging industry expertise to identify and onboard individuals aligned with the company's goals and culture.
- Working with the team to improve month on month revenue with existing clients
Senior Manager- Seller Excellence
Shiprocket
01.2020 - 01.2023
- Orchestrated the launch and management of multiple projects, such as the Seller Consultancy Process & Panel, Same Day and Next Day Delivery Program, Zero Weight Discrepancy Program, Data Consultancy, and Central Performance Dashboard for existing sellers during the tenure.
- Oversaw 7 different programs of the Seller Consultancy team, effectively managing the performance of approximately 40% of company volume.
- Conducted regular formal reviews with sellers to share data-based insights and enhance delivery/SLA performance.
- Cultivated a comprehensive understanding of the business among teams and sellers, resulting in increased customer retention.
- Implemented pin-code and region expansion based on historic client/platform level data.
- Ensured effective communication with 3PLs to obtain fresh and accurate market information and insights on port-related matters.
- Collaborated with internal stakeholders, including Key Accounts, Sales, Operations, and Products teams, to identify areas of cost savings and drive process improvements.
Key Accounts Manager
Delhivery
11.2018 - 01.2020
- Orchestrated end-to-end account operations for Express/FTL/LTL accounts, overseeing key clients such as Paytm Mall, Nutrabay, Oriflame, Cargill, Swiss Military, Dr. Oetker, Colorbar, Wembley, Delta Electronics, and Dhampur Sugar.
- Built and maintained strong client relationships to drive business growth.
- Managed monthly revenue exceeding 2CR from existing clients, highlighting adept financial management skills, resulting in sustainable business growth.
- Served as a Key Account Manager (KAM) for Delhivery's courier business, ensuring exceptional last-mile operations for key accounts and upholding service excellence.
- Achieved and maintained CSAT targets by utilizing 100% empowerment matrix usage to promptly resolve customer issues within stipulated timelines, resulting in a commendable customer satisfaction score.
- Ensured compliance with service level agreements by consistently meeting committed Turnaround Times (TATs) and Customer Promise Dates (CPD), fostering strong client relationships.
- Proactively monitored service breaches and swiftly implemented corrective actions on relevant lanes and Last Mile Centers (LMCs), significantly enhancing service quality and operational efficiency.
- Delivered an impressive average of 15% month-on-month revenue growth, showcasing effective account management and business development strategies, leading to substantial business expansion.
Service Account Manager and Lead-Ecom Deliveries
RIVIGO
06.2016 - 10.2018
- Managed accounts of major clients such as Maruti (Rivigo's largest client), Sony, Intex, Lava, and Micromax.
- Strategically increased Trading ratio and Sunday/holidays pickups, expanded pickup locations to drive revenue generation.
- Developed forecasts, divisional pipeline strategies, and successfully executed them to maintain growth trajectory.
- Conducted business development initiatives for existing clients, resulting in 15% increase in revenue. - Oversaw end-to-end pan India E-commerce operations for Amazon, Flipkart, Myntra, Metro Cash and Carry, and other prominent E-commerce and Modern trade stores.
- Proactively resolved complex customer service issues and addressed negative service trends, improving customer satisfaction.
- Managed the Operations of Onboarding Team to deliver accurate, timely, compliant, and cost-effective end-to-end services.
Executive-International Division
ASSOCHAM
06.2015 - 07.2016
- Developed and executed aprojects to achieve organizational goals
- Ensured the viability of projects through thorough assessment
- Coordinated effectively with Central and State Ministries for project approvals.
- Secured funds from Central and State Ministries to support project initiatives
- Obtained sponsorships from prominent Corporate and Organizations to finance projects
- Conducted in-depth research analysis to support project decision-making
Management Trainee
Dharampal Satyapal Group (DS Group)
- Conducted a three-month internship at DHARAMPAL PREMCHAND LTD
- (BABA). - Executed a market survey to identify the market demand of 'Rose Myst' in Delhi & NCR. - Recognized with a special appreciation letter in addition to the training letter.
Education
MBA/PGDM - Marketing - Marketing
Uttar Pradesh Technical University (UPTU)
Greater Noida01.2015
BCA - Computer Applications -
Ch Charan Singh University (CCSU), Meerut
Bulandshahr01.2013
XIIth -
CBSE, English
Bulandshahr01.2010
Xth -
CBSE, English
Bulandshahr01.2008
Skills
- Supply Chain and Procurement Optimization
- Operational Excellence & Process Improvement
- Vendor & Stakeholder Management
- Data-Driven Decision Making
- Program & Project Management
Timeline
COO & Head of Supply Chain
Centriti Private Limited
01.2025 - Current
Head of Operations
Zopoxo Express
09.2023 - 10.2024
Senior Manager- Seller Excellence
Shiprocket
01.2020 - 01.2023
Key Accounts Manager
Delhivery
11.2018 - 01.2020
Service Account Manager and Lead-Ecom Deliveries
RIVIGO
06.2016 - 10.2018
Executive-International Division
ASSOCHAM
06.2015 - 07.2016
Management Trainee
Dharampal Satyapal Group (DS Group)
MBA/PGDM - Marketing - Marketing
Uttar Pradesh Technical University (UPTU)
BCA - Computer Applications -
Ch Charan Singh University (CCSU), Meerut
XIIth -
CBSE, English
Xth -
CBSE, English
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