Your Name
Overview
8
8
years of professional experience
26
26
Certifications
1
1
Language
Work History
Quality Assurance Team Leader
iResearch Services
Pune
10.2021 - Current
- Internal audits for the Quality and Operations departments performed on a monthly and quarterly basis
- Evaluate employee performance in On‑the‑Job Training and ensuring the error percentage is less than 5%
- In OQR, present a quarterly evaluation to management
- Attend to the Client Kick‑off calls to ensure that project deliverables are completed within the specified dates and with the appropriate voice and data quality
- Analyzing and presenting to management reports such as rejection analysis, RCA and CAPA reports for non‑confirmations in ISO audits (BSI audits ISO 27001:2015)
- Participating actively in continuous improvement projects by evaluating processes on a quarterly basis
- Vendor review of current suppliers and identification of new vendors for the data base team and Administration department
Quality Assurance Team Leader
XDBS Corporation
Pune
09.2019 - 09.2021
- Responsible for quality control across numerous campaigns on the floor, as well as assuring 100% qualified deliverables
- QA sessions and mock calls are used to train and certify colleagues in
- On‑the‑Job Training
- Analysis and report generation to increase management visibility of the process
- Analyze rejections and implement corrective and preventative measures
- Calculating KRAs for quality associates and providing timely feedback on a monthly basis
Sr. Quality Analyst
XDBS Corporation
Pune
12.2017 - 08.2019
- Responsible for quality assurance and quality control across multiple campaigns on the floor & ensuring 100% qualified deliverables
- Auditing the calls/Reports for Operations team if required & providing relevant feedback to the team in case of any deviation from the standard parameters
- Encouraging the team to provide a feedback for their calls which results in self awareness
- Providing the feedback to the management for further improvement in the process
- Preparing businesses reports and send that to the Reporting Manager/ client on everyday/weekly basis.
Assistant Manager
MIS
Pune
06.2016 - 11.2017
- In charge of managing the production process of market research projects
- Understanding the client's expectations and requirements from projects assigned
- Participating in internal and external ISO audits to ensure operational procedures are in accordance with the ISO 20252 framework
- Manage data deliveries with 95%+ accuracy and ensuring that all deliverables are completed on schedule
- Work on process and continuous improvement projects
Sr. Demand Generation Executive
XDBS Corporation
Pune
06.2015 - 05.2016
- Making cold calls to find qualified leads in the international Market (US,
- Europe and Asia Pacific)
- Follow up on companyʼs marketing inquiries, engage in intelligent conversations with these inquiries and get them interested in setting up appointments or personal meetings
- Update prospect database with call activities and generate alternate contacts
- Cultivate prospects till they become qualified leads
- Generate qualified leads within target accounts as determined by sales.
Education
Masters of Business Administration - Marketing
Sinhgad Innstitite of Business Administration and Research
MBA - Marketing
Skills
CERTIFICATIONSData Adoption ProjectThe project aimed to address current issues with the use of data provided by the data mining teamDeliverables for the projectEstablish methods and documented levels of complexity for existing dataIncreased operational conversion percentage to 33% in 2021 compared to 14% in 2020Achieved data growth goal of 06 million contacts QOQData base usage throughout the floor increased average productivity by 71%Work Force Management ProjectThe initiative sought to address existing challenges such as associate utilization during the pandemic andPerformance tracking when working from homeProject deliverables includeIncreased associate utilization from 9 percent to 77 percent in 2021Performance evaluation and action plan implementationUpskilled associates, with 35% moving to the B category and 11% moving to the A categoryPROJECTS
Certification
Jun 2011 - Apr 2013
Timeline
Quality Assurance Team Leader
iResearch Services
10.2021 - Current
Quality Assurance Team Leader
XDBS Corporation
09.2019 - 09.2021
Sr. Quality Analyst
XDBS Corporation
12.2017 - 08.2019
Assistant Manager
MIS
06.2016 - 11.2017
Sr. Demand Generation Executive
XDBS Corporation
06.2015 - 05.2016
Masters of Business Administration - Marketing
Sinhgad Innstitite of Business Administration and Research