Your Name
Overview
8
8
years of professional experience
26
26
Certifications
1
1
Language
Work History
Quality Assurance Team Leader
iResearch Services
Pune
10.2021 - Current
- Internal audits for the Quality and Operations departments performed on a monthly and quarterly basis
- Evaluate employee performance in On‑the‑Job Training and ensuring the error percentage is less than 5%
- In OQR, present a quarterly evaluation to management
- Attend to the Client Kick‑off calls to ensure that project deliverables are completed within the specified dates and with the appropriate voice and data quality
- Analyzing and presenting to management reports such as rejection analysis, RCA and CAPA reports for non‑confirmations in ISO audits (BSI audits ISO 27001:2015)
- Participating actively in continuous improvement projects by evaluating processes on a quarterly basis
- Vendor review of current suppliers and identification of new vendors for the data base team and Administration department
Quality Assurance Team Leader
XDBS Corporation
Pune
09.2019 - 09.2021
- Responsible for quality control across numerous campaigns on the floor, as well as assuring 100% qualified deliverables
- QA sessions and mock calls are used to train and certify colleagues in
- On‑the‑Job Training
- Analysis and report generation to increase management visibility of the process
- Analyze rejections and implement corrective and preventative measures
- Calculating KRAs for quality associates and providing timely feedback on a monthly basis
Sr. Quality Analyst
XDBS Corporation
Pune
12.2017 - 08.2019
- Responsible for quality assurance and quality control across multiple campaigns on the floor & ensuring 100% qualified deliverables
- Auditing the calls/Reports for Operations team if required & providing relevant feedback to the team in case of any deviation from the standard parameters
- Encouraging the team to provide a feedback for their calls which results in self awareness
- Providing the feedback to the management for further improvement in the process
- Preparing businesses reports and send that to the Reporting Manager/ client on everyday/weekly basis.
Assistant Manager
MIS
Pune
06.2016 - 11.2017
- In charge of managing the production process of market research projects
- Understanding the client's expectations and requirements from projects assigned
- Participating in internal and external ISO audits to ensure operational procedures are in accordance with the ISO 20252 framework
- Manage data deliveries with 95%+ accuracy and ensuring that all deliverables are completed on schedule
- Work on process and continuous improvement projects
Sr. Demand Generation Executive
XDBS Corporation
Pune
06.2015 - 05.2016
- Making cold calls to find qualified leads in the international Market (US,
- Europe and Asia Pacific)
- Follow up on companyʼs marketing inquiries, engage in intelligent conversations with these inquiries and get them interested in setting up appointments or personal meetings
- Update prospect database with call activities and generate alternate contacts
- Cultivate prospects till they become qualified leads
- Generate qualified leads within target accounts as determined by sales.
Education
Masters of Business Administration - Marketing
Sinhgad Innstitite of Business Administration and Research
MBA - Marketing
Skills
CERTIFICATIONSundefined
Certification
Jun 2011 - Apr 2013
Timeline
Quality Assurance Team Leader
iResearch Services
10.2021 - Current
Quality Assurance Team Leader
XDBS Corporation
09.2019 - 09.2021
Sr. Quality Analyst
XDBS Corporation
12.2017 - 08.2019
Assistant Manager
MIS
06.2016 - 11.2017
Sr. Demand Generation Executive
XDBS Corporation
06.2015 - 05.2016
Masters of Business Administration - Marketing
Sinhgad Innstitite of Business Administration and Research
MBA - Marketing
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