Sales Could
Gaurav Gupta
Sr. Salesforce Business Analyst
Nagpur
Summary
Dedicated and experienced Senior Salesforce Business Analyst with 8+ years of expertise in optimizing Salesforce implementations to drive business success. Proven ability in full software life-cycle implementation, change management, production support, rollout and service enhancement, business analysis, testing, user training, go-live assistance, and post-implementation support.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Sr. Salesforce Business Analyst
CUBE84 Consulting Service Pvt. Ltd.
04.2021 - Current
- Managed end-to-end project delivery, from requirements gathering to post-deployment support for multiple clients.
- Solved complex business problems through effective requirement gathering and gap analysis techniques.
- Drove continuous improvement initiatives by recommending enhancements based on emerging technologies or best practices.
- Established strong relationships with stakeholders, leading status update meetings to ensure alignment on project progress.
- Collaborated with cross-functional teams to ensure successful implementation of Salesforce projects.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed comprehensive business requirements documents (BRDs) in collaboration with stakeholders, outlining system functionalities, user interfaces, and process flows
- Created detailed process flows, and user interface mock-ups, facilitating clear communication between business and development teams
- Conduct grooming sessions with development teams to refine user stories, address questions, and provide additional context to ensure a shared understanding
- Involved in Salesforce audits, optimization initiatives, and implementation projects and provided recommendations to improve efficiency.
- Delivered reliable solutions, conducting thorough testing and validating system functionality before deployment.
- Improved user adoption rates with targeted training sessions and customized user documentation.
- Created comprehensive user guides and provided support, helping users navigate the complexities of the Salesforce platform efficiently.
- Mentored and trained junior business analysts, nurturing their skills, and facilitating professional development
Process Analyst (Salesforce Success Agent)
Cognizant
09.2018 - 04.2021
- Application Development and Support:
- Conducted walk-through demonstrations of proposed process changes.
- Produced documentation outlining process improvement solutions.
- Streamlined business operations through the development of comprehensive process maps and documentation.
- Agile methodology based Project which required daily interaction with client for status update and enhancement
- Doing configuration changes which involve setting up security, process builder, page layouts, Permission sets, profiles, reports, dashboard component and record types
- Testing and validating the changes
- Creating change Sets, Sandboxes
- Salesforce.com Support:
- Interacting with clients of salesforce.com and customization of org
- Creating reports and Dashboards
- Complete standard configurations as per the customers
Process Specialist
Amazon
07.2016 - 09.2018
- Conferred with customers about concerns with products or services to resolve problems
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Improved customer satisfaction ratings by addressing
Education
B.E. - Computer Science
G.H. Raisoni College of Engineering And Technology
Nagaur, India07-2016
Skills
Salesforce Expertise
Software
Service Cloud
Experience Cloud
Commerce Cloud
Non-profit Cloud
Certifications
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Salesforce App Builder
Salesforce Non-Profit Cloud Consultant
AI Associate
Additional Information
Azure DevOps
Lucid Chart
Microsoft Visio
Zoho
Interests
Cricket
Football
Timeline
Sr. Salesforce Business Analyst
CUBE84 Consulting Service Pvt. Ltd.
04.2021 - Current
Process Analyst (Salesforce Success Agent)
Cognizant
09.2018 - 04.2021
Process Specialist
Amazon
07.2016 - 09.2018
B.E. - Computer Science
G.H. Raisoni College of Engineering And Technology
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