Gaurav Gupta
Branch Manager
Nohar
Summary
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Branch Manager
HDFC Bank Ltd
07.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Leading daily operations of the branch, ensuring smooth functioning across sales, service, and administration.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Sales Manager
IDFC FIRST Bank
03.2020 - 07.2023
- Strategic and creative marketing ideas for new customer acquisition.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed branch sales, customer service, finances and recordkeeping.
Branch Operation Manager
ICICI Bank Ltd
10.2016 - 02.2020
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Resolving escalations and complaints, I maintained a compliance and audit-driven approach toward operations.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
Teller Authorizer
HDFC Bank Ltd
11.2011 - 10.2016
- Reduced transaction errors by consistently following established procedures and guidelines.
- Managed cash drawer with accuracy, ensuring proper handling of deposits and withdrawals.
- Handled high volumes of financial transactions during peak hours while maintaining accuracy and efficiency.
- Contributed to branch sales goals by cross-selling banking products and services when appropriate.
- Assisted in training new tellers, fostering a supportive team environment.
- Processed customer transactions promptly, minimizing wait times.
Process Associate
Genpact
11.2009 - 11.2011
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance in account payable process.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Education
MBA - Finance & Retail
International School of Business & Research
Bengaluru, India 04.2001 -
B.Com. - Accounting And Finance
J.S.P.G. College
Sikandarabad, U.P. 04.2001 -
Skills
Service excellence
Branch operations management
Relationship building
Coaching and mentoring
Staff supervision
Certification
Six Sigma- Black Belt
Timeline
Branch Manager
HDFC Bank Ltd
07.2023 - Current
Branch Sales Manager
IDFC FIRST Bank
03.2020 - 07.2023
Branch Operation Manager
ICICI Bank Ltd
10.2016 - 02.2020
Teller Authorizer
HDFC Bank Ltd
11.2011 - 10.2016
Process Associate
Genpact
11.2009 - 11.2011
MBA - Finance & Retail
International School of Business & Research
04.2001 -
B.Com. - Accounting And Finance
J.S.P.G. College
04.2001 -
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