Summary
Overview
Work History
Education
Skills
Languages
Projects
Disclaimer
Technical Skills
<Enter your own>
Timeline
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Gaurav Hawre

Nagpur

Summary

Senior Technical Advisor with outstanding troubleshooting proficiency and to maintain positive and professional customer relationships.

Overview

4
4
years of professional experience

Work History

Senior Technical Advisor

Concentrix
02.2024 - Current
  • Microsoft Teams support engineer (Premier Line)
  • Admin-level troubleshooting for Teams-related issues
  • Provided Exchange Online Concierge Support

Technical Support Engineer – L2 Level

Mphasis
01.2022 - 01.2024
  • Voice-based support for US banking clients
  • Troubleshot AD, VPN, Outlook, Windows, Mainframe, and VDI issues

Education

B.E. - IT

YCCE
01.2016

Diploma - IT

SDMP
01.2013

12th - Maharashtra Board

SFS
01.2010

10th - Maharashtra Board

Tiny Tot’s HS
01.2007

Skills

  • Microsoft Admin Centers
  • Teams Admin Center
  • M365 Admin Center
  • Azure Entra Admin Center
  • Intune Admin Center
  • Exchange Admin Center
  • SharePoint Admin Center
  • Compliance Admin Center
  • PowerShell
  • Scripting
  • Teams PowerShell
  • EXO PowerShell
  • MgGraph PowerShell
  • Security Tools
  • Monitoring Tools
  • Sign-In Logs
  • Audit Log
  • HAR Log Analysis
  • MS Teams Log Analysis
  • Enterprise Support
  • Active Directory
  • Mainframe Password Reset
  • VPN Troubleshooting
  • Outlook Troubleshooting
  • VDI Troubleshooting
  • Windows Troubleshooting
  • Calling
  • Licensing
  • PSTN Calling
  • Direct Routing
  • Operator Connect
  • Calling Plan
  • M365 Licensing

Languages

  • Hindi
  • English
  • Marathi

Projects

Automatic Vehicle Surveillance System (QR Code-Based), Built a system that automatically logs entry/exit details for authorized vehicles using pre-embedded QR codes. Captured time stamps, vehicle type, number, and owner data seamlessly.

Disclaimer

I hereby declare that all the information provided above is accurate to the best of my knowledge.

Technical Skills

Teams Admin Center, M365 Admin Center, Azure Entra Admin Center, Intune Admin Center, Exchange Admin Center, SharePoint Admin Center, Compliance Admin Center, Teams PowerShell, EXO PowerShell, MgGraph PowerShell, Sign-In Logs, Audit Log, HAR Log Analysis, MS Teams Log Analysis, Active Directory, Mainframe Password Reset, VPN Troubleshooting, Outlook Troubleshooting, VDI Troubleshooting, Windows Troubleshooting, PSTN Calling, Direct Routing, Operator Connect, Calling Plan, M365 Licensing

<Enter your own>

  • Father's Name: Hiraman Hawre
  • Date of Birth: 05/31/91
  • Marital Status: Single

Timeline

Senior Technical Advisor

Concentrix
02.2024 - Current

Technical Support Engineer – L2 Level

Mphasis
01.2022 - 01.2024

B.E. - IT

YCCE

Diploma - IT

SDMP

12th - Maharashtra Board

SFS

10th - Maharashtra Board

Tiny Tot’s HS
Gaurav Hawre