Gaurav Jain

A graduate with experience in Analyst, Operations, reconciliation of accounts and currently working with Cognizant as a Team Lead. Functional knowledge of Windows MS Office seeking organization where I can perform all of my jobs and responsibilities successfully and a work environment that is challenging and where I could utilize my skills, knowledge and abilities. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• Involved in hiring new joiners and handling entire their on boarding process.
• Creates training plan and arrange trainings for new joiners
• Conducts daily team huddle to discuss and allocate volume for the day.
• Prepare Process Knowledge Test for the Quarterly.
• Review and update the FMEA and SOP's Quarterly
• Part of engagement team – Drive knowledge based session for the team and prepare presentation for quarterly town hall.
• Preparation and upload the SLA's data on monthly basis on the cognizant portal.
• Conduct 1-O-1 on monthly basis with each team member and discuss on their progress
• Ensuring to creates 100% backups by arranging cross trainings for all the team members .
• Maintains various trackers – Production, AHT, leave, attendance for internal and external requirements.
• Brainstorming of lean ideas with the team, finalizing the same and share with the Ideation team.
• Prepare weekly deck for the overall performance of each department and discuss with onshore partners.
• Delegation of work to the SME's for smooth functioning and timely completion of work.
• Allocate internal adhoc activities to different team members – Welcome emails, anniversary, birthday emails and managing for birthday.
• Maintains backups for all important documents required for Audit purposes.

• Completed KA ( Knowledge Acquisition) for billing Process from Accenture to learn the process
• Conducted KT ( Knowledge Transfer )sessions for whole team to imparted the knowledge gained from Accenture
• Knowledge of prepare various trackers for the purpose of management review.
• Involved in quality check for the process for the team for smooth transitioning.
• Assurance of Quality for the whole process by maintaining the accuracy of 99.9%
• Interaction with the client for KA and KT progression and update the client.
• Preparation of SOP's for the whole process and timely update of SOP's on quarterly basis.
• Implement the lean idea with for the improvement of the process.
• Preparation of the various reports for client and provide them monthly explanation for variation.
• Update the SOP's with new updates and supporting and gives training new joiners.
• Preparation of monthly scorecard and deck and discuss with onshore team regarding overall performance.
• Working and managing daily workload for AP, vendor management and helpdesk team to run the process without any hindrance.

• Emerging Excellence
• Corporate Etiquette.
• Interpersonal Skills for success.
• Bridging Feedback
• Presentation Skills

• Father's Name: Subhash Jain
• Date of Birth: 01/16/85
• Gender: Male
• Marital Status: Married

• Won Star Award twice in Metlife for outstanding work and for building good reputation with Client
• Won Bronze Award in the Invensys Town hall conducted by Genpact
• Awarded 2 spot award for maintaining consistency and getting exceeding expectation in MetLife Global Operations.
• Mentored team to become 100 percent Accuracy in processing.
• Closed 2 Lean Projects generating improvements in process metrics/ productivity benefit.
• Awarded many recognition awards for delivering consistent performance for meeting team targets.