Gaurav Jaiswal
Business Operation Manager
Jaipur
Overview
15
15
years of professional experience
Work History
Business Operation Head & Franchise Relationship Manager
WholesaleBox Internet Pvt Ltd
03.2017 - Current
- Company Overview: Wholesalebox is providing platform for wholesale buying and selling across India
- Wholesalebox is working to bring efficiency in the whole distribution system and help retailers get more variety at their doorsteps
- They can take advantage of our simple web interface to buy products for their retail outlets and get those without having to travel to different cities / manufacturing hubs or to buy at much higher prices from the wholesalers near them
- We've put the entire wholesale buying process online to enable manufacturers & brands and retailers to drive incremental revenue, cut costs, improve their customer experience and analyze performance through data analytics
- Wholesalebox started Multi Brand Footwear franchise business on the name of Fashcart.Com and currently we are focusing on same business
- Managing the day-to-day operations of a company's franchise locations, including marketing and advertising campaigns, hiring and training new employees, and ensuring that all franchisees comply with company standards
- Managing a team of employees who are responsible for day-to-day operations of a business such as staffing, marketing, accounting, and human resources
- Determining how to allocate resources based on forecasted demand for services or products
- Overseeing employee hiring practices to ensure that new hires are a good fit for the company culture
- Negotiating contracts with suppliers on behalf of the company's franchisees
- Coordinating with marketing teams to develop new products or services that meet customer needs
- Developing new products or services for existing markets to increase sales and profits
- Reviewing financial statements to determine whether franchisees are profitable or losing money
- Establishing standards for operations and procedures that meet company guidelines but still allow flexibility for individual franchisees
- Managing all 'Return to Vendor/ Inwards activities end to end
- Streamlining the return to vendor process for the items rejected at all stages in our inventory warehouse
- Ensuring timely dispatches of all RTVs through constant follow-up with Business Development team and timely escalation to relevant departments in case on any delay
- Bringing about process changes to ensure visibility, predictability around returns for all stakeholders
- Logistics Management- Managing 3P vendors to ensure timely delivery of RTVs dispatched through our transporter
- Coordinating with stakeholders i.e
- Category, warehouse, finance to ensure smooth functioning or RTVs
- Allocation and Manage manpower resources based upon changing needs
- Analyze data to allow for monitoring performance and plan any necessary improvements
- Preparing daily, weekly, monthly reports
- Responsible for Refunds against Client Return
- Responsible for Creating Credit Note for Buyers and Debit Note for our sellers
- Wholesalebox is providing platform for wholesale buying and selling across India
- Wholesalebox is working to bring efficiency in the whole distribution system and help retailers get more variety at their doorsteps
- They can take advantage of our simple web interface to buy products for their retail outlets and get those without having to travel to different cities / manufacturing hubs or to buy at much higher prices from the wholesalers near them
- We've put the entire wholesale buying process online to enable manufacturers & brands and retailers to drive incremental revenue, cut costs, improve their customer experience and analyze performance through data analytics
- Wholesalebox started Multi Brand Footwear franchise business on the name of Fashcart.Com and currently we are focusing on same business
- Accomplished 95% assigned KRA's
- Met 90% TAT on Buyer & Sellers issue resolution
- 100% accurate data management
- Won Best Performance Award
Sales Manager/Backend Manager
Girnar Software Pvt Ltd
11.2012 - 03.2017
- Company Overview: CarDekho.com is an auto portal based out of Jaipur, India and is owned by the parent company, Girnar Software
- Other subsidiaries owned by Girnar include, BikeDekho.com, PriceDekho.com, TyreDekho.com, TrucksDekho.com, Gaadi.com, Zigwheels.com, Buyingiq.com and CollegeDekho.com
- CarDekho has been awarded the 'website of the year' title for the year 2015
- Generate various type of reports for business like (saleable report, monetization report, opportunity report, revenue reports, performance report, invoice report)
- Handling planning, operations & analysis for assessment of revenue potential in business
- Formulating strategies & reaching out to the unexplored market segments/customer groups for business expansion by developing grass root business network
- Managing sales and marketing operations for industrial products, ensuring accomplishment of set business targets
- Amplified customer base by 70% by maintaining effective relationships, customer service and technological updates
- Experienced in enhancing market penetration, business volumes and growth by direct selling
- Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues
- Possess effective communication, interpersonal, problem solving and negotiation skills as per market requirement
- Identifying & developing potential customers for achieving business volumes consistently and profitably
- Mapping client's needs & providing best products to suit their requirements
- Generating business from existing accounts and achieving profitability & sales growth
- Building healthy business relations with major clients & ensuring maximum customer satisfaction
- Providing training to the field sales team for ensuring optimum performance for all operational sales related issues
- Co-ordination with field team to ensure that our channel partner will get maximum benefit
- SPO for NCD clients and resolving their issues related to backend operations
- CarDekho.com is an auto portal based out of Jaipur, India and is owned by the parent company, Girnar Software
- Other subsidiaries owned by Girnar include, BikeDekho.com, PriceDekho.com, TyreDekho.com, TrucksDekho.com, Gaadi.com, Zigwheels.com, Buyingiq.com and CollegeDekho.com
- CarDekho has been awarded the 'website of the year' title for the year 2015
Corporate Sales Team Leader
M/S PRATHAM MOTORS PVT LTD
04.2010 - 11.2012
- Company Overview: Maruti Suzuki, ISO 9000:2000 certificate Company
- It was established in February 1981, though the actual production commenced in 1983 with the Maruti 800
- Maruti Suzuki has been the leader of the Indian car market for over two decades
- Currently Maruti Suzuki has 15 product like 800, Omni, Eeco, Alto, Alto k-10, Wagon-r, Swift, Swift-Dzire, A-star, Estilo, Ritz, Gypsy, Grand vitara, Sx4, KIZASHI
- My job Involves Marketing and coordination of Maruti Suzuki customer, planning sales targets and identification of new business opportunities
- To coordinate with other Departments like customer care, finance department and delivery department with Port for final delivery
- Evaluate performance & monitoring sales & marketing activities with top line profitability and operational results for sales growth
- Preparation, analysis & monitoring of business performance reports on regular basis & furnishing vital MIS reports, data analysis for Top Management
- Channel management, handling of distributors, after sales services, collection, stock management and managing relationship with channel partners
- Maintaining their credits in control and payment schedule as a part of customer care, building relationship with clients & coordinating with all the companies' branch offices to serve the clients with best of our products and services
- Marketing coordination with clients by updating them time to time about their order status and deliveries
- Heading and leading the marketing team to effectively deal clients queries & complaints and provide quality service to them
- Maruti Suzuki, ISO 9000:2000 certificate Company
- It was established in February 1981, though the actual production commenced in 1983 with the Maruti 800
- Maruti Suzuki has been the leader of the Indian car market for over two decades
- Currently Maruti Suzuki has 15 product like 800, Omni, Eeco, Alto, Alto k-10, Wagon-r, Swift, Swift-Dzire, A-star, Estilo, Ritz, Gypsy, Grand vitara, Sx4, KIZASHI
Education
MBA - undefined
Anna University
BangaloreB.A - undefined
Rajasthan University
12th - undefined
Rajasthan Board
10th - undefined
Rajasthan Board
One year Diploma - Computer Hardware & networking
BHUSHAN SYSTEM & ENGINEERING INSTITUTE
JaipurSkills
Business Analysis
Client Servicing
Business Negotiation
Process Management
Training & Development
First and Last Mile Operation
Revenue Management & Presentation
Backend Operations
MIS & Data Analysis
New Business Development
Warehouse Operation
Coordination with Cross Functional Team
Personal Information
Date of Birth: 05/18/86
Collegeachievements
- Psychometric assessment by Thomas International
- Participated in Capstone Business Simulation
- Participated in Six Sigma Training conducted by Example India Group
- Attended one month IWAS World Games-2009 program conducted by Paralympics Committee of India as a volunteer
Timeline
Business Operation Head & Franchise Relationship Manager
WholesaleBox Internet Pvt Ltd
03.2017 - Current
Sales Manager/Backend Manager
Girnar Software Pvt Ltd
11.2012 - 03.2017
Corporate Sales Team Leader
M/S PRATHAM MOTORS PVT LTD
04.2010 - 11.2012
MBA - undefined
Anna University
B.A - undefined
Rajasthan University
12th - undefined
Rajasthan Board
10th - undefined
Rajasthan Board
One year Diploma - Computer Hardware & networking
BHUSHAN SYSTEM & ENGINEERING INSTITUTE