Gaurav Jangitwar
Technical Support Engineer
Pune
Summary
Diversely Skilled Technical Analyst with 6.4 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Technical Support Associate
OHMAK Consulting LLP
Pune
04.2023 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Monitored systems in operation and quickly troubleshot errors.
- Providing iPhone and Android mobile support to applications such as Company Portal.
- Managed domain users and groups in Active Directory using tools like Empower ID, and RD Web Access. Also, manage users' security policies using tools like CB Protection Agent. Administration and support for SSCM ghosting console.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Connected to computer of client using remote link to install programs and applications.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Technical Support Associate
ZS Associates
Pune
08.2021 - 02.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Monitored systems in operation and quickly troubleshot errors.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Configured and installed computer systems for other sub-organizations.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Documented support interactions for future reference.
- Deploying VDI in the AZURE portal as per requirement for the user.
- Providing iPhone and Android mobile support to applications such as Company Portal.
- Installation and configuration of mail clients such as MS Outlook.
- Interacting with different vendors for the H/W and S/W and create the SOP's.
- Managed domain users and groups in Active Directory using tools like Empower ID, and RD Web Access. Also, manage users' security policies using tools like CB Protection Agent. Administration and support for SSCM ghosting console.
L2 Desktop Support Engineer
VYAM INFO SOLUTION PRIVATE LIMITED
Pune
02.2020 - 08.2021
- Ability to work individually as well as in a team with excellent problem-solving skills, troubleshooting capabilities, and learning new tools and concepts.
- Responsible for all Network Related Activities as Well as Maximum LAN Network Uptime.
- Worked on multiple projects: windows upgrade, domain migration, McAfee upgrade.
- Worked on the hardware/software requests of the users of IDFC's various projects and provided them the service within a timeline to enhance the productivity of the project.
- Interacting with different vendors for the H/W and S/W and create the SOP's.
- Troubleshooting VPN (Cisco/Accops)
- MacBook configuration and troubleshooting.
- Remote support in different locations.
- Ensure customer satisfaction by responding to all escalations regarding services offered.
- Responsible for achieving uptime commitment as defined in SLA.
- Responsible for providing Remote Telephonic support to Users and Engineers in other locations.
- Responsible for the implementation of new technology in the current environment.
- Configuring & troubleshooting MFP of HP/Brothers/Canon and network printers.
- Providing support to applications such as Company Portal.
- Installation and configuration of mail clients such as MS Outlook.
- Installation and configurations of Laptops, Desktop, and workstation computers.
- Manage internet access through the Proxy server.
- Installation of different OS & application software
Desktop Support Engineer
Team Computes Pvt Ltd
Pune
01.2019 - 02.2020
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Documented support interactions for future reference.
Education
Bachelor of Engineering Technology - Information Technology
Bapurao Deshmikh College Of Engineering
Sevagram 08.2014 - 07.2017
Some College (No Degree) - Computer Engineering Technology
Sushganga Polytechnic
Wani 08.2010 - 07.2014
Skills
Hardware Configuration
Remote Problem Resolution
Troubleshooting
Windows 10
Desktop support
Mac systems
Technical issues analysis
Microsoft Outlook
Microsoft Office Specialist (MOS) Expert
Videoconferencing
User credential management
Network diagnostics
Ticket support system management
Issue troubleshooting
Technical Support
PC component diagnostics
Application installations
Hardware and software installation
Software diagnosis
Certification
Microsoft Azure administrator 104
Timeline
Technical Support Associate
OHMAK Consulting LLP
04.2023 - Current
Microsoft Azure administrator 104
10-2022
Technical Support Associate
ZS Associates
08.2021 - 02.2023
L2 Desktop Support Engineer
VYAM INFO SOLUTION PRIVATE LIMITED
02.2020 - 08.2021
Desktop Support Engineer
Team Computes Pvt Ltd
01.2019 - 02.2020
CCNA/MCSA
12-2017
Bachelor of Engineering Technology - Information Technology
Bapurao Deshmikh College Of Engineering
08.2014 - 07.2017
Some College (No Degree) - Computer Engineering Technology
Sushganga Polytechnic
08.2010 - 07.2014