Gaurav Jani
Project Manager at Crimson Interactive
Mumbai
Summary
Strategic and results-driven Project Manager with a proven track record in localization, translation, and client servicing. Adept at managing large-scale multilingual projects, leading high-performing teams, and optimizing workflows to drive efficiency and business growth. Known for enhancing client satisfaction, delivering on-time and high-quality localized content, and increasing revenue by 20% month-on-month. Strong background in process improvement, risk management, and stakeholder engagement.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Project Manager
Crimson Interactive (Ulatus)
07.2024 - Current
- Lead and oversee large-scale localization and translation projects, ensuring on-time and budget-aligned deliveries
- Manage and mentor a cross-functional team of 20+ professionals, fostering collaboration and improving team performance
- Reduced deadline breaches from 5% to 2% month-on-month, ensuring improved project efficiency and timely execution
- Strengthened client servicing strategies, driving a 30% increase in monthly revenue through improved communication and solution-based approaches
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Conduct project risk analysis, implement mitigation strategies, and optimize workflows to enhance project execution
- Maintained open communication by presenting regular updates on project status to customers.
Assistant Project Manager
Crimson Interactive (Ulatus)
01.2023 - 06.2024
- Managed end-to-end localization projects, ensuring adherence to scope, timeline, and budget
- Led a cross-functional team including translators, linguists, editors, and technical experts to optimize project efficiency
- Conducted quality assurance to ensure linguistic accuracy, cultural appropriateness, and compliance with client requirements
- Built strong client relationships, serving as the primary contact and addressing concerns proactively
- Developed and maintained project documentation for reliable records.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
Business Change Management Analyst
Tech Mahindra Business Services Ltd.
01.2021 - 01.2023
- Led process transformation initiatives, improving operational efficiency and reducing AHT/ACL by 10-15%
- Designed post-adoption continuity plans for seamless transitions after major organizational changes
- Provided strategic input for high-level change management planning and cross-functional collaboration
- Optimized resource allocation for change management projects, ensuring timely completion within budget constraints.
- Improved organizational efficiency by implementing change management strategies and streamlining processes.
- Cultivated strong relationships with stakeholders to gain buy-in for proposed changes and foster collaboration.
Process Trainer
Tech Mahindra Business Services Ltd.
01.2019 - 01.2021
- Delivered comprehensive training programs to enhance employee capabilities and knowledge retention
- Developed e-learning modules using Articulate Rise and Storyline 360 to bridge process gaps
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
- Developed comprehensive training materials, resulting in improved overall performance among trainees.
- Trained and mentored 80+ new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
Customer Relations Executive
Tech Mahindra Business Services
01.2016 - 01.2019
- Handled customer queries, escalations, and process optimizations, enhancing customer satisfaction and retention rates
- Assisted in streamlining operational workflows for improved customer engagement and resolution
- Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
- Consistently exceeded performance metrics in areas such as call handling time, first-call resolution rate, and overall customer satisfaction score.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Customer Relations Representative
ANI Technologies Private Limited (OLACABS)
01.2015 - 03.2016
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
Education
Bachelor's Degree - Commerce
University of Mumbai
04.2013 - 01.2016
Skills
- Project Management
- Client Relationship Management
- Localization Management
- Team Leadership
- Project planning and development
- Cost control
- Customer relations specialist
- Process Optimization
- Workflow Automation
- Risk Mitigation
- Stakeholder Coordination
Certification
Certified ScrumMaster (CSM), Scrum Alliance, 01/01/22
Timeline
Project Manager
Crimson Interactive (Ulatus)
07.2024 - Current
Assistant Project Manager
Crimson Interactive (Ulatus)
01.2023 - 06.2024
Business Change Management Analyst
Tech Mahindra Business Services Ltd.
01.2021 - 01.2023
Process Trainer
Tech Mahindra Business Services Ltd.
01.2019 - 01.2021
Customer Relations Executive
Tech Mahindra Business Services
01.2016 - 01.2019
Customer Relations Representative
ANI Technologies Private Limited (OLACABS)
01.2015 - 03.2016
Bachelor's Degree - Commerce
University of Mumbai
04.2013 - 01.2016
Similar Profiles
Aniket KulkarniAniket Kulkarni
Deputy Manager at Ulatus, Crimson InteractiveDeputy Manager at Ulatus, Crimson Interactive
Sandip SinhaSandip Sinha
Application Architect at Crimson InteractiveApplication Architect at Crimson Interactive
Gaurav TawadeGaurav Tawade
Sr UI/UX Designer at Crimson InteractiveSr UI/UX Designer at Crimson Interactive