Gaurav Janjal

USA B1/B2/M1/F1 :

• Oversee the processing of B1/B2 (business/tourist), F1 (student), and M1 (vocational) visa applications, ensuring that all aspects of the process are handled efficiently and accurately from initial client consultation to final approval.
• Successfully managed a large volume of B1/B2, F1, and M1 visa applications with a high approval rate and minimal delays.
• Advise clients on visa categories, eligibility requirements, and necessary documentation. Assist with preparing visa applications, reviewing documents, and addressing client inquiries.
• Coordinate with US consulates, embassies, and other relevant agencies to facilitate the visa issuance process. Resolve any issues or complications that arise during processing.
• Manage complex or challenging visa cases, including handling appeals, addressing problems, and finding solutions to ensure successful outcomes for clients.

Canada PR:

• Oversee the entire process of Permanent Residency (PR) applications for Canada, from initial client consultation to final submission and follow-up. Ensure applications are complete, accurate, and compliant with Canadian immigration laws and regulations.
• Advise clients on PR eligibility, document requirements, and application procedures. Address client queries and concerns, offering expert advice and solutions throughout the application process.
• Ensure all applications adhere to the latest immigration policies and guidelines. Stay updated on changes in immigration laws and procedures to maintain compliance and mitigate risks
• Monitor and report on application processing metrics, including success rates, processing times, and client satisfaction. Analyze data to identify trends and areas for improvement.
• Address and resolve any issues or complications that arise during the application process, including managing complex cases and appeals.

• Acted as the primary point of contact for clients, managing onboarding and guiding them through the Canada PR process.
• Conducted orientation calls to explain the Canada PR flowchart, including Express Entry and Provincial Nominee Programs.
• Managed the entire application process, including WES, IQAS, ICES, CES, and EOI filings.
• Provided guidance on language proficiency exams like IELTS and CELPIP-G.
• Coordinated with clients post-ITA to ensure timely submission of required documents.
• Built strong, trusted relationships with clients by offering personalized support and maintaining a high level of communication.
• Handled client inquiries and resolved concerns through phone and email with professionalism.

HR Specialist:

• Maintained employee attendance records and managed leave requests.
• Sourced and screened candidates using job portals, references, and social networking platforms.
• Posted job ads and organized resumes and applications to match job requirements.
• Scheduled interviews and assisted in the interview process.
• Conducted file audits to ensure all necessary employee documentation is collected and up-to-date.
• Managed and updated the candidate database.

• Handled scheduling of orientation calls with clients and acted as the first point of contact when cases were allocated to the process team.
• Managed and monitored the status of various visa applications, including permanent residence and dependent visas, ensuring clients received timely updates throughout the application process.

• Processed reservations by mail, telephone, central reservation systems referral. Knowing the selling status, rates, and benefits of all packages plans
• Creating and maintaining reservation records by date of arrival and alphabetical listing Determined room rates based on the selling tactics of the hotel
• Prepared letters of confirmation
• Communicated reservation information to the front desk.
• Processed cancellations and modifications and promptly relays this information to the front desk
• Processed advance deposits on reservations. Tracking future room availabilities on the basis of reservations
• Helping to develop room revenue and occupancy forecasts
• Prepares expected arrival list for front office use
• Monitors advances deposit requirements
• Handling daily correspondence
• Responds to inquires and makes reservations as needed.

• Assisted passengers with self-service check-in kiosks and verified their documentation. Issued boarding passes and rescheduled passengers affected by flight interruptions or cancellations.
• Managed passenger baggage processing, including handling and fee calculations when applicable.
• Provided support for passengers with special requirements, such as unaccompanied minors (UM), VIP passengers, and those needing wheelchair assistance. Directed passengers through Customs, Immigration, and quarantine as required.
• Made public address announcements and assisted colleagues in various areas of the airport to ensure smooth operations, including handling wheelchairs, strollers, and gate-checked bags.
• Operated computers and specialist equipment, such as air-bridges, scanners, and airline-specific software. Produced work-related documentation as needed.
• Maintained the highest standards of safety and security at all times. Administered first aid to passengers experiencing medical emergencies
• Solicited customer feedback and resolved any issues through positive action.
• Supervised a team of 10 people in handling transit, departure, and arrival areas for three months.to passengers upon arrival
• Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
• Produce work-related documentation when required
• Maintain the highest standards of safety and security at all times
• Other duties as assigned
• Solicited customer feedback and resolved any problems through positive action
• Administered first aid to passengers experiencing medical emergencies
• Supervised a team of 10 people handling Transit, Departure & Arrival areas for 3 Months.