Adventure enthusiast
Gaurav Jaswal
Marketing & Supply Chain
Deoli,Himachal Pradesh
Summary
Experienced profession with over 10 years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organization's goals.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Team Leader - Service Delivery
Cognizant technology solutions india private limited
Work From Home - Office Chennai
04.2022 - Current
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Used Microsoft Word and other software tools to create documents and other communications.
Assistant Manager - Marketing & Supply Chain
Faze Three India Ltd (Fmr Known as Aunde India ltd)
Vapi, Gujarat
06.2016 - 04.2022
- Client & Project Handling.
- MIS reporting - Sales - Commercial - Agreement Marketing & Business development.
- Communication & Material Planning.
- Worked with the production & quality team in achieving customer satisfaction with an eye to resolve conflicting situation with building relationship with the client
- Exposure to Automobile industry - which has maximum contribution to the manufacturing industry in terms of GDP
Sr. News Analyst
Tam Media research Pvt Ltd
Vadodara, Gujarat
01.2011 - 06.2016
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- News Analysis for televised & Print.
- Business News Analysis for both televised & printed
- Analysis shared with leading Media houses in India - which utilized the data analysis for target marketing & understanding the Market trend & competitors practice to sustain & lead the Market.
Education
10th Matriculation - CBSE -
Birla Sagar Higher Secondary School
Porbandar,Gujarat 05.2003 - 05.2004
12th - CBSE - Commerce
Birla Sagar Higher Secondary School
Porbandar,Gujarat 04.2005 - 05.2006
Bachelor of Commerce - Accounting & Finance
Maharaja Sayajirao University of Baroda
Vadodara, Gujarat 07.2006 - 05.2009
Skills
Attention to Detail
Planning and Coordination
Organization and Time Management
Problem-Solving
Critical Thinking
Teamwork and Collaboration
Excellent Communication
Teambuilding
Interests
Bike Riding
Sports activity
Book reading
Timeline
Team Leader - Service Delivery
Cognizant technology solutions india private limited
04.2022 - Current
Assistant Manager - Marketing & Supply Chain
Faze Three India Ltd (Fmr Known as Aunde India ltd)
06.2016 - 04.2022
Sr. News Analyst
Tam Media research Pvt Ltd
01.2011 - 06.2016
Bachelor of Commerce - Accounting & Finance
Maharaja Sayajirao University of Baroda
07.2006 - 05.2009
12th - CBSE - Commerce
Birla Sagar Higher Secondary School
04.2005 - 05.2006
10th Matriculation - CBSE -
Birla Sagar Higher Secondary School
05.2003 - 05.2004