Gaurav Juneja

• Reviewing and monitoring members for quality, behavior, risk, and reputation-related concerns. Screening and verification of the Network Members background.
• Skills: Investigation · Problem Solving · Attention to Detail · Team Building · Cultural committee · Software as a Service (SaaS) · Presentation Skills · Communication · Salesforce Service Cloud · Background Checks · Customer Relationship Management (CRM)

• - Interact with GLG Network Members
  - Solve Network Member-related inquiries, including issues relating to payments and technology tools, in a thoughtful and timely manner
  - Develop knowledge of customer service technology tools, including Zendesk
  - Adhere to standardized workflows to provide a consistent service experience as well as ‘think on your feet’ to provide custom solutions to Network Members- Interact with GLG Network Members - Solve Network Member-related inquiries, including issues relating to payments and technology tools, in a thoughtful and timely manner - Develop knowledge of customer service technology tools, including Zendesk - Adhere to standardized workflows to provide a consistent service experience as well as ‘think on your feet’ to provide custom solutions to Network Members
• Skills: Problem Solving · Attention to Detail · Software as a Service (SaaS) · Customer Service · Written Communication · Zendesk

Problem Solving · Oral Communication · Pegasus · Upselling · Airline Reservations · Sales Process · Amadeus

Skills: Problem Solving · Attention to Detail · Operations Management · Negotiation · Opera · Property Management Systems · Resorts

• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Trained employees in essential job functions.

Escalation, Problem Solving and Attention to detail.

• Collaborated with team members to handle guest requirements from check-in through check-out.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.