Gaurav Kailas Bhamare
Nashik
Summary
A results-driven IT professional with approx. 5 years of experience in system administration and technical support, improving operational efficiency and facilitating company growth.
Overview
6
6
years of professional experience
Work History
Sr. Windows Server Admin
Apex Techno pvt ltd
Remote
09.2025 - Current
- Administer Active Directory, DNS, DHCP, Group Policy, and Windows Failover Clustering.
- Deploy, configure, maintain, and troubleshoot Windows Server infrastructure.
- Managed Windows servers in hybrid cloud environments.
- Administer Windows and Linux server environments to ensure optimal performance and reliability.
- Monitor and maintain server, network, and infrastructure systems.
- Perform server health checks, log analysis, performance monitoring, and resource optimization.
- Perform OS patching, vulnerability remediation, and security compliance activities.
- Implement and maintain security controls, firewall policies, intrusion detection, and security audits.
- Configure and manage backup solutions and support Disaster Recovery (DR) planning and operations.
- Administer VMware vSphere, ESXi, and vCenter environments.
- Perform VM provisioning, resource allocation, optimization, and lifecycle management.
- Administer Microsoft Azure and Microsoft 365 (O365) environments.
- Plan and execute Microsoft 365 tenant-to-tenant migrations, including tenant configuration, identity, security, and service migration.
- Perform Microsoft 365 data migrations, including Exchange Online mailboxes, shared mailboxes, SharePoint Online, OneDrive, Teams, and related workloads.
- Support domain, user, group, permissions, and Microsoft 365 service migration activities during tenant transitions.
- Perform pre-migration assessment, migration planning, data validation, cutover, and post-migration troubleshooting for M365 migrations.
- Perform OLVM virtual machine migrations and virtualization infrastructure management.
- Manage NetBox IPAM/DCIM for network and infrastructure asset management.
- Implement and maintain Icinga monitoring for servers, applications, and network infrastructure.
- Manage TCP/IP, VLANs, routing, firewall rules, and network troubleshooting.
- Develop and execute PowerShell scripts for automation and system administration.
- Manage SAN storage, RAID configurations, and storage-related operations.
- Manage and maintain IT infrastructure, network, and server assets using enterprise asset-management tools.
- Led infrastructure activities, coordinated with cross-functional teams, and delivered technical support for critical IT services.
- Led infrastructure activities, coordinated with cross-functional teams, and delivered technical support for critical IT services.
Technical Operations Analyst (L2&L3 Support)
Davies shared services India pvt. Ltd.
07.2024 - Current
- Handled technical escalations and managed major incidents (P1, P2) while providing L2 & L3 end-user support for ServiceNow reported issues.
- Administered Azure (Storage, Web Hosting, User management), AWS Console, AVD (Nerdio), VMware (vSphere, vCenter) for cloud application support and database management.
- Operating Systems & Servers: Windows Server (Virtual & Physical), IIS Configuration (SSL creation & troubleshooting), Active Directory Management (GPO, User Administration).
- Network & Security: Network & Server Monitoring (SolarWinds, Cisco Meraki), Firewall & Server Patching/Upgrades, DHCP & DNS Management (DNS Hosting), Forcepoint Administration, CyberArk User Administration (PAM), SFTP Creation & Management.
- Administration & Identity: Troubleshot Office 365 applications., Exchange, Intune, SharePoint Administration, Okta Administration, Mimecast Administration (Email Policies), Access Management.
- Managed backup solutions with Metallic, Office 365 Backup, Veeam Backup to ensure data integrity and availability.
Technical Process Specialist (SME)
Infosys
05.2023 - 06.2024
- IT Service Management: Incident (INC, IMS) Management, Query Resolution, Escalation Handling, L2 & L3 End-User Support (Call, Email, Chat), Floor Support.
- Technical Support & Troubleshooting: Hardware & Software Troubleshooting, Network Troubleshooting, Software Installation & Configuration.
- System & Application Administration: Office 365 Administration (User Management, Teams Admin Console), Active Directory/Corporate Directory Management, Application Access Management, Web (Cloud) Application Support.
- Database & Development Support: MySQL, PostgreSQL, Oracle, JDK, Jenkins Support.
- Business Intelligence Support: PowerBI, MicroStrategy EUM (End User Management).
- Coordinated onboarding and offboarding processes, ensuring timely user access to applications.
- Facilitated daily technical huddles and provided direct support to executives and senior technical executives.
Associate Technical Analyst
Computacenter
05.2022 - 12.2022
- Microsoft 365 & Collaboration: Office 365 Configuration & Troubleshooting (Teams Admin Console, Admin Console, License Management), Outlook, Skype, Word, Excel Configuration & Support.
- Provided global voice and chat support (Snapper 365, Amelia Chat), maintained virtual machines, managed scripts, and delivered remote assistance for application troubleshooting through the workspace support portal.
- Server & Directory Management: Windows Server Administration, Active Directory Management (LDAP, Group Policies), RSA & NVSC Server Management, DHCP & DNS Configuration (IP Assignment), Desktop Director VM Management.
- Access & Security: Application Access Management, User Access Management for various applications, Laptop Hardware Troubleshooting, BitLocker Encryption.
- Supported application installation and configuration (AutoCAD), resolved hardware and network printer issues, and managed user access for Oracle, Java, MySQL, SVG applications.
- Acted as primary contact for support inquiries, providing assistance to agents.
System engineer
Service care/ Prosol IT
08.2021 - 02.2022
- Administered system functions including file server FTP, system monitoring, packet tracing, backup & restore, operating system installation, and application deployment to ensure operational efficiency.
- Managed IT service processes including incident & problem management, change management, and escalation management to uphold service quality and ITIL standards.
- Operating Systems: Windows (Troubleshooting, Backup & Recovery, Server Management), Linux (CentOS, Ubuntu, Package & Process Management, Application Installation).
- Networking: DHCP & DNS Administration, Router & Firewall Configuration, Network Printer & IP Phone Configuration/Troubleshooting, MPLS Link Testing.
- Provided hardware support through troubleshooting of desktops and laptops to resolve technical issues and maintain user productivity.
Desktop Support Engineer
Innovative DigiTech Services
04.2020 - 08.2021
- Set up employee computers: I built and prepared computers for new and existing employees, making sure they had all the necessary programs and network connections to start working right away.
- Supported Office 365 and hardware: Set up and troubleshoot Office 365 applications and other computer equipment to ensure seamless user experience.
- Fixed computer problems: Quickly identified and resolved issues with software, hardware, and network connections to enhance overall system performance.
- Installed and upgraded systems: I put in new computer parts and software and then worked with employees to make sure everything was installed correctly, and they were happy with the results.
- Improved help desk response time by prioritizing urgent requests for quicker problem resolution: Prioritized urgent requests to expedite problem resolution, minimizing downtime for employees.
Education
Bachelor of Engineering -
Savitribai Phule Pune
Pune06-2019
Diploma In Engineering -
Maharashtra State Board of Technical
Nashik07-2016
SSC -
Maharashtra State Board of Secondary School
Nashik03-2013
Skills
- Cloud administration
- Incident management
- Office 365 administration
- Active Directory management
- Virtualization technology
- Technical troubleshooting
- User access management
- System monitoring
- Team collaboration
- Infrastructure Optimization
- System administration
- ITIL framework
- Network monitoring
- IT troubleshooting
- IT service delivery
- Change control
Disclaimer
I hereby declare that the information provided above is true and accurate to the best of my knowledge.
Timeline
Sr. Windows Server Admin
Apex Techno pvt ltd
09.2025 - Current
Technical Operations Analyst (L2&L3 Support)
Davies shared services India pvt. Ltd.
07.2024 - Current
Technical Process Specialist (SME)
Infosys
05.2023 - 06.2024
Associate Technical Analyst
Computacenter
05.2022 - 12.2022
System engineer
Service care/ Prosol IT
08.2021 - 02.2022
Desktop Support Engineer
Innovative DigiTech Services
04.2020 - 08.2021
Bachelor of Engineering -
Savitribai Phule Pune
Diploma In Engineering -
Maharashtra State Board of Technical
SSC -
Maharashtra State Board of Secondary School