Zoho
Gaurav Kakkar
Business Process Manager
Dombivili East
Summary
Business process management professional prepared to optimize workflows, enhance efficiency, and drive results. Skilled in process analysis, project management, and strategic planning. Strong focus on team collaboration, adaptability, and achieving organizational goals. Known for reliable execution and ability to navigate changing business needs.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
BUSINESS PROCESS MANAGER
Emirates Logistics India Pvt Ltd
12.2020 - Current
- Developed metrics-driven approach to evaluate the effectiveness of implemented business processes, leading to continuous improvement.
- Collaborated with cross-functional teams to design end-to-end process maps for critical business functions, increasing transparency and understanding among stakeholders.
- Enhanced internal communication by establishing clear channels between departments and team members.
- Managed vendor relationships effectively, ensuring high-quality service delivery at competitive prices.
- Implemented automation solutions for repetitive tasks, freeing up valuable employee time for more strategic work.
- Conducted periodic audits of existing processes to identify areas requiring further refinement or optimization efforts.
- Facilitated training sessions on best practices in process management for employees at various levels within the organization.
ASSISTANT MANAGER - PRODUCT
Portall Infosystems Pvt. Ltd.
01.2019 - 12.2020
- My role involves managing the current integration with PCS 1x stakeholders and ensures the same is completed on time
- Additionally, my role involves working on new project proposals and finalizing the functional scope of the projects
- Understood the complete range of products developed and offered under Port Community System (PCS 1x)
- Responsible for ensuring the correct processes are mapped in developed software's
- Visited Ports, Terminals, CFS and interacted with multiple stakeholders for process understanding
- Created User Journey's based on stakeholder wise processes
- Currently implementing an API integration of 6 Ports with PCS 1x
- Handled and created BRD, SRS documentation
- Regular sessions with Delivery team for process understanding
PROJECT LEAD
Samsara Shipping Pvt Ltd
12.2016 - 09.2019
- My role involved managing and leading project for new concepts for logistics business, lead development, validation, implementation and team management
- Scope also includes assisting in acquisition / diligence of new logistics business and complex calendar management, training arrangement, and coordination with Leadership
- Worked on developing ecommerce product for multimodal logistics activities
- Leveraged analytical, problem solving and communications skills for assisting in key business decisions
- Project planning, organizing, leading and controlling
- Interacted with Deloitte, SGCO and AZB for legal framework of ecommerce entity
- Lead project team to provide analysis and assimilation of market / industry specific information for key project assessments for different modes of transportation
- Lead project for organization wide process mapping for implementing new concepts in logistics industry
- Lead project customization discussion with the Management and IT Company
- Worked on creating the business requirement documentation and converting the same in SRS documentation
- Project recruitment and ensuring roles are assigned based on skill sets
- Served as a primary interface with internal and external stakeholders to provide directions and problem resolution
- Bench marked key processes of Road Transport, Return to Origin, Sea and Air Transport
- Traveled and participated in leadership meeting in Dubai
- Professionally collaborated with IT team and various technology vendors to design, develop and implement new business processes and latest technology tools like Advance GPS & Geo-fencing, Interactive Chat Bot
- Assisted IT team in writing Test Scenarios which ensured removal of 60% loose ends while system and business of product
ASSISTANT SUPERVISOR - MARKETING
United Parcel Service (SCS) India Pvt. Ltd.
12.2015 - 12.2016
- My role involved leading the work on launching new air transport products in India, study of similar products in UPS globally and designing concepts, processes, execute development, validation and implementation of product under Indian EXIM rules
- Scope also included reviewing the current pricing mechanism and propose a new strategy to growing courier business
- Developed Concept and Project Framework Development for new Technology Product in India
- Consulted key stakeholders and country leadership team to create Value Proposition for new product launch
- Collaborated with Supervisor and Marketing head to develop business plan for revenue and volumes for the country
- Designed detail survey forms and conducted face to face customer interviews to understand the importance and satisfaction level with UPS Services across Mumbai location
- Recommended the actions/steps which helped improving the existing processes (30% faster) to ensure customer satisfaction
- Market study and analysis to understand Opportunity markets for UPS
- Proposed and lead the mobile application project for the sales team to ensure every customer is tapped
BUSINESS ANALYST
Larsen & Toubro Infotech
02.2015 - 12.2015
- My role involved working on understanding the Chevron Oil & Gas Domain Systems, their Risks and their Standards and provide recommendations based on continuous study of system processes and Chevron standards
- Assisted Project manager on project costing and financials
- Worked on to understand user roles and also what compliance & standards apply to the processes that their role handles
- Involved in finding changes in the standards that comply to said process
- Hands-on to MS Visio to outline the process and update documentation
- Determined the profitability of the project based on man hours applied against the revenue earned
- Gathered Customer requirement and created business process and BRD
- Consult with various stakeholders likes business and IT to provide the effective and appropriate solutions
- Acquired proficiency in methods like Interview, questionnaire, and direct meetings to understand the problem definition
- Evaluated existing process documentation, test current processes and procedures and provide recommendations
PMO Executive / Financial Analyst
Larsen & Toubro Infotech
01.2012 - 01.2015
- My role involved monitoring overall health of chevron account, the role involved continuous interaction with project delivery managers, onsite business analyst and leads to ensure no leakage in revenue
- Responsible for monitoring 'Contracted' and 'Pipeline' revenue of major accounts (>12 USD Mn)
- Bi-Weekly reports to Ensure Minimum Accruals
- Daily Reporting of Revenue v/s FTE Drop to the Top Management, Account Managers and Delivery Managers for their portfolio
- Working with respective stakeholders to provide their monthly and yearly forecasted budget
- Ensuring timely trigger, submission & approval of invoices for key BU accounts (Chevron, Conoco Philips etc.) by closely working with the project invoicing team
- Responsible for creating Zero Revenue Report, Incorrect Cost Code Report, Monthly Accruals (Chevron), Revenue leakages, Delayed Invoicing Report, Delayed Invoice Approval Report, and Contracted Revenue v/s Projected Revenue v/s Actuals
RESOURCE MANAGEMENT
Larsen & Toubro Infotech
01.2011 - 01.2013
- Manage resource allocation and ensure availability of skilled resources across the Business Unit
- Ensuring proper training plan for unbilled and buffer resources by assigning them training as per their current project growth plan
- Responsible for ensuring resources are cross skilled on technologies as per customer requirement and resource professional growth
- Weekly reporting on open positions, closure plan, won position, lost position, and route cause analysis for lost positions
- Ensuring 'No Month End Drops' by closely working with delivery team
- Automation initiatives (SME for tool to automate reports, open position tracking, sharepoint site to make reports available to selected users)
MANAGEMENT TRAINEE
01.2010 - 03.2010
- Studied various geographies and type of NGOs in NCR Region, categorizing them based on their financial health
- Established professional Tie-ups between Sakshay Web Technology and various identified NGOs for products development
- Got Trainee of the month award for delivering most no of NGOs tie-ups and customized reporting for management
Education
Master of Business Administration - Information Systems Management
University of Petroleum and Energy Studies
Dehradun, Uttarakhand 01.2009 - 01.2011
Bachelor of Computer Application - undefined
Graphic Era Institute of Technology
Dehradun, Uttarakhand 01.2006 - 01.2009
Higher Secondary Certificate - Commerce, Mathematics
Jaycees Public School
Rudrapur, UttarakhandSecondary School Certificate - undefined
St Peters high School
Kichha, UttarakhandSkills
Operational excellence
Business analysis
Data analytics
Workflow optimization
Software implementation
Cross-functional team leadership
Teamwork and collaboration
Software
E-Freight suite
Interests
Cricket
New Technology Testing
Timeline
BUSINESS PROCESS MANAGER
Emirates Logistics India Pvt Ltd
12.2020 - Current
ASSISTANT MANAGER - PRODUCT
Portall Infosystems Pvt. Ltd.
01.2019 - 12.2020
PROJECT LEAD
Samsara Shipping Pvt Ltd
12.2016 - 09.2019
ASSISTANT SUPERVISOR - MARKETING
United Parcel Service (SCS) India Pvt. Ltd.
12.2015 - 12.2016
BUSINESS ANALYST
Larsen & Toubro Infotech
02.2015 - 12.2015
PMO Executive / Financial Analyst
Larsen & Toubro Infotech
01.2012 - 01.2015
RESOURCE MANAGEMENT
Larsen & Toubro Infotech
01.2011 - 01.2013
MANAGEMENT TRAINEE
01.2010 - 03.2010
Master of Business Administration - Information Systems Management
University of Petroleum and Energy Studies
01.2009 - 01.2011
Bachelor of Computer Application - undefined
Graphic Era Institute of Technology
01.2006 - 01.2009
Higher Secondary Certificate - Commerce, Mathematics
Jaycees Public School
Secondary School Certificate - undefined
St Peters high School
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