Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Gaurav Kalra

New Delhi

Summary

Dynamic retail leader with extensive experience at L'Occitane En Provence, driving revenue growth through effective sales strategies and exceptional customer service. Proven expertise in team leadership training and education , coupled with strong visual merchandising skills, consistently enhancing customer experience and satisfaction. Committed to achieving operational excellence and fostering a high-performing team environment.

Overview

14
14
years of professional experience

Work History

Retail Store Manager

L'Occitane En Provence
07.2016 - Current
  • Oversaw daily operations of a flagship store, ensuring operational excellence, customer service, and merchandising benchmarks. This boosted net sales revenue by an average 13-15% annual growth and added +35% new customers to the loyalty program, boosting retention and repeat customers consistently for the last 3 years.
  • Training and education of associates in product knowledge and demonstrations to enhance individual performance, and addressing customer queries.
  • Established weekly and monthly sales goals for staff to drive performance. Developed strategies to meet sales goals and operational targets.
  • Conducted regular inventory counts to maintain accurate stock records. This resulted in less than 0.1% shrinkage of annual gross sales consistently for the last 7 years.

Assistant Store Manager

L'Occitane En Provence
06.2014 - 07.2016
  • Supported the store manager in all aspects of operations, including opening and closing procedures, sales performance monitoring, and team management.
  • Led the team in the absence of the store manager, ensuring smooth daily operations and customer satisfaction.
  • Contributed to training programs for new hires, focusing on brand values and product education.
  • Assisted in planning and executing promotional events and seasonal sales campaigns, boosting overall store revenue.

Beauty Advisor

L'Occitane En Provence
06.2013 - 06.2014
  • Conducted thorough skin analyses to create personalized skincare regimens for customers.
  • Established and nurtured strong customer relationships through exceptional service and loyalty focus.
  • Executed sales activities, including cashiering, stocking, inventory management, and customer support.
  • Maintained high visual merchandising standards while assisting in store launches and events.

Sales Associate

Address Home
05.2012 - 06.2013
  • Responded to customer inquiries about product features, pricing, and availability.
  • Organized merchandise efficiently by returning items to designated areas and restocking displays.
  • Demonstrated product features and benefits tailored to customer needs.
  • Assisted in visual merchandising to create engaging displays that attract customer interest.

Fashion Consultant

United Colors of Benneton
10.2011 - 05.2012
  • Created attractive merchandise displays and arrangements to enhance visual appeal.
  • Delivered personalized fashion advice tailored to individual body types and lifestyles.
  • Supported store management by preparing banking reports and organizing cash pick-up.

Education

Bachelor's in Commerce -

Delhi University
New Delhi, India
07-2004

High School Diploma -

Rainbow English School
New Delhi, India
05-2001

Skills

  • Team leadership
  • Staff education and training
  • Skincare product knowledge
  • Visual Merchandising & Store Layout
  • Data analysis and sales strategy
  • Customer experience and satisfaction

Accomplishments


  • Awarded for Best Retention Rate across India by L'Occitane for FY 2023-2024
  • Awarded for Best Customer Service in 2020 and 2021 by Select City Walk Mall on Retail Day

Languages

English
Hindi

Timeline

Retail Store Manager

L'Occitane En Provence
07.2016 - Current

Assistant Store Manager

L'Occitane En Provence
06.2014 - 07.2016

Beauty Advisor

L'Occitane En Provence
06.2013 - 06.2014

Sales Associate

Address Home
05.2012 - 06.2013

Fashion Consultant

United Colors of Benneton
10.2011 - 05.2012

Bachelor's in Commerce -

Delhi University

High School Diploma -

Rainbow English School

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Gaurav Kalra