Gaurav Kamath
Thane
Summary
To secure a position in an organization where I could contribute my creative, educational skills & Experience to achieve success of the organization I work in. Career Highlights: A result oriented professional with 12 years of rich experience in the areas of Merchant Service. Over 19 Years of Work Experience in various Organizations. Proven track record of consistently learning and achieving targets during the career span. motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Well versed with MS-Office knowledge using v-look up, pivots.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager ( Chief Manager- grade 1)
ICICI Bank
Mumbai
08.2023 - Current
- Currently working as Product Manager and managing Team activity
- Handling team strength of 5 team members
- Managing Business team for PAN india.
- For Restructure finance regarding new Signups deal of DA(Direct Assessment), Co-Lending ,PTC deal for HFC/NBFC for Housing loan and LAP ( Loan against property).
- Taking care of monthly Payouts and collection MIS.
- Coordinating with CA for various Risk Audits
- Handling reconciliation of transaction data base based on Client query as well as escalations from various stake holders.
- Worked on Migration process which includes Testing, Resolution for the system issues etc.
- Migration of Rural banking reports to Business banking reporting’s and related activities.
- Worked on various automation project- email queries on moved to SR mode, for tracking the ticket and visibility.
- Generating invoices for Vendor, rasing the Purchase order on Banking system
- Coordinating with vendors.
Team Manager
Fiserv
Thane
10.2011 - 07.2023
- Worked as manager and managing Team activity
- Handling team strength of 15 team members
- Managing Merchant Boarding and Terminal Vendor located on Asia Pacific Regions
- Conducting training on regular basis for better learning leading to operational efficiency
- Handle day-to-day operations as required for smooth functioning of the business
- Co-ordination with sharing partners like Amex, CUP, JCB and terminal vendors located in Hong Kong, Malaysia, Singapore
- Supported to Various Wallets End to End testing - Alipay, WeChatPay, Grabpay and FPS.
- Handling Customer Due Diligence(CDD) activity
- KYC activity for the prospective merchant
- Boarding of new Merchant in System
- Integration Support to new Gateways (MIGS Paypal,Windcave,GMA,Cybersouce,Asiapay,Unionpay,Nuvei,)
- Testing and integration done for new product DCC and MPOS, E-comm
- Configuring the set up for online payment merchant on various platforms
- Preparation of various MIS reports as per client requirement
- Worked on Migration process which includes Testing, Resolution for the system issues etc
- Resolving technical issues and handling client queries.
- Designing operational procedures & process flows for new Gateway partners, ISO's & POS Vendors.
- Preparing SOPs for New Gateway's, ISO's, POS Client and timely updating of SOP's of existing processes.
- Handling reconciliation of transaction data base based on merchant query as well as escalations from various stake holders.
- Mentoring and training junior and new team members regarding new process implementation.
- Preparation of team's scorecard based on their productivity and providing monthly feedback on the same for their improvements.
- Sound Knowledge of MS-Office as well internal Applications
- Evaluated employee performance on Yearly basis and coached and trained 20 team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Coordinated team collaboration to share ideas and build best practices.
- Established and maintained performance, quality and service standards for professional customer care.
- Delivered regular team meetings for aligned work towards common goals.
Quality Analyst
Intelenet Global Services Pvt.Ltd
Thane
01.2008 - 09.2011
- Processing Invoices and claims for a US Based Insurance Co
- Indexing the Received Invoices as per client rules
- Preparing the documents required for transaction for claims order
- Handling Adv
- Processing Queue for the escalated invoices
- Generating and preparing Various Productivity and Quality Report
- Conduct briefings for teams
- Prepare & analyze quality related reports and provide suggestions to bring down error rate
- Perform regular quality checks and supervise the process
- Carry out trend analysis for every batch on the floor
- Ensure adherence to SLAs (Service Level Agreements)
- Provide feedback to teams on the basis of their performance
- Checking of Quality for all the Reps and handling floor Queries
- Interacting with Clients regarding process queries.
Sr. Service Delivery Executive
02.2006 - 12.2007
- Searching the Doctors in the Website provided by Clients
- Verifying the doctor's profile with the given data
- Processing their claims as per clients policy
- Reviewing and Approving payments claimed by doctors on behalf of Insurance payer
- Conducting the audit on the total volume processed
- Providing and guiding the new joiners.
Sr. Auditor
F.K.Mody & Co
06.2004 - 12.2005
- Checking books of Accounts
- Updates entry in Tally in 6.0
- Scrutiny of Bank Reconciliation
- Preparing Audit reports
- Providing and guiding the new joiners
- Filling tax returns forms
Education
MBA - Finance
Manipal University
Mumbai 09.2010
Bachelor of Commerce - Financial Accounting
NKTT - Thakkar College of Commerce
Thane03.2003
HSC - Accounting
Bharat College of Commerce
Thane03.2000
SSC -
JVM'S New English School
Kalwa03.1998
Skills
- Operating Systems
- Windows 10
- MS- Office
- Strategic planning
- Budgeting
- Search Engine Optimization
- Multitasking Abilities
- Project management
- Team management
- Vendor coordination
- Client relationship management
- Business reporting
Certification
- Star Performer, Caliber Point, 06/01/06
- ISparkle Award, Caliber Point, 11/01/07
- RNR - Ubharta Sitara, Intelenet Global, 07/01/09
- Six Sigma (Yellow Belt), First Data, 12/01/16
- Champion performer, First Data, 08/01/18
- Enabler's Elite, First Data, 04/01/19
Career Achievements
- Was promoted from Team Leader To Manager.
- Awarded as Center stage winner for 2017 & 2018.
- Was promoted from Executive to Team Leader in Firstdata (Fiserv).
- Was promoted from Customer Service Executive to Quality Analyst in Intelenet.
- Awarded as Monthly ‘RNR Winner for several times (Caliber point & Intelenet).
- Awarded as the “ISPARKLE” Of the year 2008 (Intelenet).
- Awarded as the “Star Performer” of the year 2007 (caliber point).
Personal Information
Title: Manager
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Music
- Playing Cricket
- Singing
Skills
Upper intermediate, Operating Systems, Advanced, Windows 10, Advanced, MS- Office, Open Office (Word/ Excel / PowerPoint, Open Office), Advanced, Advanced, Upper intermediate, Search Engine Optimization, Advanced, Multitasking Abilities
Professional Highlights
- A result oriented professional with 12 years of rich experience in the areas of Merchant Service.
- Over 19 Years of Work Experience in various Organizations.
- Proven track record of consistently learning and achieving targets during the career span.
- Motivating staff members to exceed goals.
- Offers excellent communication and organizational skills.
- Adept at resolving conflicts and addressing emerging issues.
- Well versed with MS-Office knowledge using v-look up, pivots.
Timeline
Manager ( Chief Manager- grade 1)
ICICI Bank
08.2023 - Current
Team Manager
Fiserv
10.2011 - 07.2023
Quality Analyst
Intelenet Global Services Pvt.Ltd
01.2008 - 09.2011
Sr. Service Delivery Executive
02.2006 - 12.2007
Sr. Auditor
F.K.Mody & Co
06.2004 - 12.2005
MBA - Finance
Manipal University
Bachelor of Commerce - Financial Accounting
NKTT - Thakkar College of Commerce
HSC - Accounting
Bharat College of Commerce
SSC -
JVM'S New English School
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