GAURAV KAPOOR
Noida
Summary
As a seasoned professional with 7.5 years of cumulative experience in senior business analysis and product management, I possess a proven track record of driving successful product lifecycles from conception to launch. Skilled in bridging business needs with technical solutions, and leading product lifecycles from conception to launch. Expertise in market research and data-driven decision-making to align product roadmaps with strategic objectives. Proven ability to collaborate with cross-functional teams to deliver impactful products.
Overview
8
8
years of professional experience
Work History
Associate Product Manager
Netspend
Noida
04.2025 - Current
- Drove product growth: Implemented a digital issuance solution for Brinks Armored partner, where customers can add their cards into digital wallets and use their cards from the first day, further enhancing customer onboarding efficiency.
- Improvements: The average time to activate the account is reduced from 23 days to 13 minutes, and the average time to first load is reduced from 49 days to 5.5 hours.
- Revamped user onboarding journey to streamline acquisition processes.
- Improvements: 30% growth in new user acquisition (from 1,000 to 1,300 new users per month).
- Collaborated with cross-functional teams (engineering, design, marketing) to align the product vision with KPIs.
- Product roadmap, backlog prioritization, and aligning the expectations with cross-functional teams.
- Collaborated with engineering and marketing teams to align the product vision with objectives.
- Created comprehensive PRDs, and led product review meetings.
- Responsible for creating user stories, acceptance criteria, and a UAT plan for the product launch.
- Define key, critical product success metrics in collaboration with the Data Analyst.
- Improve the Fee Plan selection and legal term customer experience in the Netspend mobile app. This has resulted in a significant improvement in customer dropout, and it has indeed provided a modern feel for the app and the specific feature.
Senior Business Analyst
TSYS India – Global Payments
Noida
06.2022 - 03.2025
- Projects: PORTE in Store, Barcode Reload, Braze Integration, and Renters Insurance.
- Automated the new mobile digital registration journey for the users.
- Collaborated with multiple stakeholders and development teams.
- Involved in the PI Planning session, identifying risks and dependencies.
- Worked on UI designs and user stories with the technical lead and designer.
- Managed client requirements using JIRA for seamless project execution.
- Ensure the smooth facilitation of the UAT of the product is carried out without any challenges.
- Conducting demo sessions for the clients for the delivery-ready items, gathering and acting on the feedback.
- Providing post-production maintenance support to the client by managing enhancements, bug fixes, and new releases.
- Highlight your accomplishments, using numbers if possible.
Business Analyst
KPMG
Noida
09.2020 - 06.2022
- Projects: KRISK, Zomato Compliance Tool, Anti-Money Laundering Tool, Deal Review Board.
- Gathered and analyzed client business processes and workflows.
- Prepared comprehensive business requirement documents.
- Managed and prioritized requirement traceability and sprint planning.
- Ensured that the development team understands the client requirements.
- Participated in Scrum calls and requirement discussions.
- I worked on UI options and design requirements with the designer.
- Manage, groom, and prioritize the requirement traceability, and work with the team to plan user requirements for the next sprints.
- Managed multiple projects with stringent deadlines, providing on-time delivery of high-quality deliverables.
Business Analyst and Associate Software Engineer
Birlasoft Limited
Noida
07.2017 - 08.2020
- Project: Assurant
- Automated the mobile insurance process and workflow for Assurant to ensure a smooth insurance claim procedure.
- Project: BPIS – Internal HRMS Support
- Provided support to the business users on the application queries by analyzing and running the SQL queries.
- Examining the application daily by running jobs to ensure the application is devoid of any issues.
Education
Bachelor of Engineering - Computer Science
Chitkara University
Punjab, India06.2017
Class 12 -
Govt. Senior Secondary School
Chandigarh01.2013
Class 10 -
D.A.V. Public School
Chandigarh01.2010
Skills
- Process Improvement
- A/B Testing
- JIRA
- SQL
- Confluence
- PRD development
- Strategic Planning
- Product lifecycle management
- Data analysis and reporting
- Assist in user experience design
- Product roadmap
- User story creation
- Cross-functional collaboration
- Digital transformation
- Stakeholder management
- Agile methodology
- Requirement gathering
- Problem solving
- Customer empathy
- Rollout coordination
Accomplishments
1. IIBA ECBA certification demonstrates foundational skills in business analysis
2. Received recognition for teamwork at KPMG
3. Appreciation from clients and management for significant contributions
4. Awarded a Special Mention award by KPMG
Timeline
Associate Product Manager
Netspend
04.2025 - Current
Senior Business Analyst
TSYS India – Global Payments
06.2022 - 03.2025
Business Analyst
KPMG
09.2020 - 06.2022
Business Analyst and Associate Software Engineer
Birlasoft Limited
07.2017 - 08.2020
Bachelor of Engineering - Computer Science
Chitkara University
Class 12 -
Govt. Senior Secondary School
Class 10 -
D.A.V. Public School