Gaurav Karkra
Noida
Summary
Client-focused Business Manager with 14 years of offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Business Manager
Lifestyle Pvt Ltd (Landmark Group)
3 2020 - Current
- Oversaw daily operations of high-performing lifestyle store, enhancing customer engagement and driving sales growth through targeted strategies
- Developed and executed footfall generation plans, resulting in year-over-year revenue increase
- Drove revenue growth with targeted sales initiatives, adapting techniques to meet changing market conditions.
- Managed team of 500, facilitating training and development to meet business objectives.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximise territory sales and profits.
- Increased overall team productivity by fostering positive work environment and providing effective leadership.
- Evaluated current market trends and competitor strategies, guiding development of innovative solutions to stay ahead in industry.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Planning & Executing the refit & renovation for different stores, layout change inputs, designing..
Store Manager
Max Lifestyle Pvt Ltd
01.2016 - 02.2020
- Achieved top rankings through rigorous store audits and compliance adherence, maintaining operational excellence in cash and stock management
- Opened three new stores, overseeing recruitment and comprehensive store opening checklists
- Regularly analyzed consumer behavior to tailor merchandise offerings, significantly increasing sales performance.
Department Manager
Shoppers Stop Ltd
6 2014 - 1 2016
- Effectively managed multiple product categories, driving sales and ensuring compliance with operational standards.
Assistant Store Manager
Haldiram Retail Pvt Ltd
01.2011 - 06.2014
- Supervised daily operations across three stores, focusing on customer relationship management and operational efficiency.
Channel Sales Executive
Design Edge Interiors PVT. Ltd
07.2010 - 12.2010
Education
MBA - Marketing & Finance
Kurukshetra University
05.2008 - 04.2010
Bachelor of Commerce -
P.G College Solan
05.2005 - 04.2008
Skills
Customer Service
Strategic Planning
Team Building and Leadership
Decision-Making
Customer Service Management
Store Merchandising
Team Development
Retail Inventory Management
Store operations
Accomplishments
Planned & executed renovation of 4 stores, with minimum sales loss.
Identified as HI - Potential candidate for next roles in organizations.
Handles top store for the company at pan india level with a business volume of 150 cr.
Languages
English
Hindi
Punjabi
Timeline
Store Manager
Max Lifestyle Pvt Ltd
01.2016 - 02.2020
Assistant Store Manager
Haldiram Retail Pvt Ltd
01.2011 - 06.2014
Channel Sales Executive
Design Edge Interiors PVT. Ltd
07.2010 - 12.2010
MBA - Marketing & Finance
Kurukshetra University
05.2008 - 04.2010
Bachelor of Commerce -
P.G College Solan
05.2005 - 04.2008
Business Manager
Lifestyle Pvt Ltd (Landmark Group)
3 2020 - Current
Department Manager
Shoppers Stop Ltd
6 2014 - 1 2016
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