Gaurav Kemwal
Operations
Bengaluru
Summary
Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Duty Manager
PVR Cinemas
10.2024 - Current
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Trained employees in essential job functions.
- Streamlined inventory management to reduce costs and maintain adequate stock levels for concession items.
- Increased sales revenue by developing and implementing effective sales strategies.
Facility Manager
Phoenix Mall of Asia
08.2023 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Facilitated smooth collaboration between departments through clear communication channels.
Associate Center Manager
Cult Fit
12.2021 - 08.2023
- Increased center revenue through effective marketing strategies and strong community partnerships.
- Ensured high-quality customer service by implementing standardized procedures and providing ongoing training to staff members.
- Sustained a high level of service quality through ongoing monitoring and evaluation processes, maintaining the center''s reputation for excellence.
Intern
Taj Yeshwanthpur
07.2019 - 10.2019
- Collaborated with team members to consistently deliver high-quality services across all departments.
- Provided support to restaurant staff during peak hours, enhancing dining experiences for guests.
- Boosted overall guest experience with thorough knowledge of hotel amenities and local attractions.
Education
Bachelor of Science - Hotel Management
IHM
Bengaluru, India 04.2001 -
Science
KV Hebbal
Bengaluru, India03-2016
Science
KV Hebbal
Bengaluru, India03-2014
Skills
- Operations Management
- Facility Management
- Customer Handling
- Team Leading
- Staff Management
- Situation Handling
Total Work Experience
3 Years 4 Months
Timeline
Duty Manager
PVR Cinemas
10.2024 - Current
Facility Manager
Phoenix Mall of Asia
08.2023 - 06.2024
Associate Center Manager
Cult Fit
12.2021 - 08.2023
Intern
Taj Yeshwanthpur
07.2019 - 10.2019
Bachelor of Science - Hotel Management
IHM
04.2001 -
Science
KV Hebbal
Science
KV Hebbal
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