Gaurav Khatri

• WORKING AS TELLER / WELCOME DESK IN HDFC BANK.
• Managed daily operations for retail banking services, ensuring smooth customer transactions.
• Supervised staff compliance with banking regulations and policies, fostering a culture of accountability.
• Handle inter-branch transfers.
• Generate and convert leads.
• Conduct client meetings.
• Explain products, policies, and discounts.
• Follow up with clients.
• Achieved monthly, quarterly, and annual sales targets through effective lead generation and client follow-up.
• Deal with Nro Nre customers
• Processed inward and outward remittance transactions efficiently.
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Roles & Responsibilities:

Handle foreign currency buying and selling transactions.

Maintain records of financial transactions.

Perform administrative and clerical duties.

Handle inter-branch transfers.

Communicate with customers.

Provide customers with exchange rate information.

• Executive telemarketing
• Conducted outbound calls to engage potential clients and promote services.
• Managed customer inquiries and provided detailed product information.

Telecaller

• Provided exceptional customer support through various communication channels.
• Resolved customer inquiries quickly and effectively to enhance satisfaction.
• Managed customer accounts and maintained accurate records in the system.