Gaurav Kulkarni
Sales Operations And Data Analysis Professional With 10+ Years Of Experience In Driving Business Growth | Salesforce | Microsoft Power BI | Data Analysis | Microsoft Excel | Sales Compensation | Sales Operations
Pune
Summary
I am an accomplished professional with over 10 years of experience in sales operations and data analysis. My expertise includes sales analytics, executing a sales process, Forecasting and utilizing Salesforce for continuous improvement of business operations. I am highly skilled in using MS Excel and MS Power BI to provide insights through data analysis and reporting to improve overall business performance. Throughout my career, I have consistently risen through the ranks, demonstrating my ability to adapt, lead, and achieve results. My diverse background in Sales Operations, data analysis and reporting, has given me the ability to identify and capitalize on opportunities to drive business growth. I am highly motivated and committed to driving growth and success for my clients and companies I work for.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Alliances and Channels Associate
Globant India Pvt Ltd
Pune
08.2022 - Current
- Maintenance of Alliances Systems initiatives including but not limited to PRM, Salesforce, BI reports and Department dependencies in support of Partner process
- Ensure all SOPs are up to date and accurately depicting workflows/creating SOPs when new workflows arise
- Recommend and update policies and procedures to improve performance
- Analyze data and information to identify business opportunities
- Work closely with Alliance executive management to achieve outcomes based on company goals
- Worked well in a team setting, providing support and guidance.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
SALES OPERATIONS ANALYST L2
REDHAT INDIA PVT. LTD
Pune
11.2021 - 08.2022
- Providing life cycle management, including quote creation, order and quote form creation, purchase order processing, approval management, etc
- Cross-reference and reconcile data across different systems like Salesforce.com (SFDC), financial and commissions systems, or Oracle
- Creating and maintaining reports and dashboards to showcase key business metrics
- Ensure opportunity data management and validation in line with different routes-to market business rules
- Field and resolve queries from sales teams
- Working on ad hoc reporting requests or tasks
- Completing all deliverables in a timely fashion, ensuring proper quality checks, analytics and business context reviews, and associate revisions
- Preparing and sending monthly/ quarterly SFDC reports to Stakeholders for MOM improvement of delegation of cases/ tickets
- Monitoring SFDC queue and G-Chat groups to assist NISes and solving their queries
- Preparing SFDC reports for checking team’s performance via case calibration, sharing feedback on their performance
- Preparation of tableau dashboard for internal stakeholders.
TEAM LEAD – SALES OPERATIONS
BMC CONSULTANCY SERVICES PVT LTD
PUNE
10.2014 - 11.2021
- Team handling and monitoring their performance
- Providing team performance feedback and analyzing weak areas
- Giving training to new joiners, giving induction about the services and process
- Preparation of monthly reports with the help of MS-Excel/ Sales force
- Consistently achieved target up to 200% as well as motivated the team to achieve targets
- Accountable for assisting Entrepreneurs in legal matters related to Intellectual Property right,
- Trademark, Copyright matters
- Business Set-up, rendering end-to-end service to the clients with respect to Business set-up, post incorporation compliances
- Involved in identifying clients through calling, generating & qualifying leads and closing deals
- Active role in gathering Market research, Cost analysis, improving Marketing and Sales
- Strategies for Company Services Launch of startupwala.com Mobile application (BMC
- Group Venture)
- Successfully developed and maintained healthy business relations with key clients for generating repeat business and expanding the customer database
- Attending meetings with key clients for analyzing & understanding their business requirements and providing solutions
- Steered efforts towards making quality changes in the current sales cycle for tools optimization and simplifying the business process, which led to streamlining of systems and productivity enhancement
- Successfully developed and maintained healthy business relations with key clients for generating repeat business and expanding the customer database
- Taking feedbacks from clients to improve the service.
Inside Sales Executive
EXIMP International Inc
Pune
10.2013 - 09.2014
- Working as a team member to achieve the monthly target
- Interact with customers understand their needs according to that promote the product
- Involve in whole procedure from enquiry till DELIVERY
- Taking customer feedback to improve customer experience and sales
- Handling customer grievance and solve their queries
- Taking follow-ups with customers
- Handling all documentation of customer
- Building extremely good and healthy relation with customer for reference sales
- Preparation of daily reports, month closing reports with the help of MS-Excel
- Analyse the requirement, according to that procure stock for particular month
- Conducted market research and forwarded details of clients like IOCL, HPCL, NIC, Essar Oil
- Guided tendering for clients from ASIA, Europe and USA
- Performed vendor registrations with companies.
Graduate Engineer Trainee
Jaya Hind Industries Ltd
Pune
10.2012 - 10.2013
- Sales management
- Handling the stores stock accounting
- Maintaining cash accounting
- Target Vs Achievement of store and report same to DM at daily basis
- Maintaining shop opening and closing at time
- Tracking stock inventory on a regular basis
- Maintaining visual merchandising and Update knowledge of market
- In touch with Warehouse peoples for regularity of stock, new arrivals, receiving of stock dispatching of stock tracking slow- and fast-moving Articles
- Solving of customers problems and Claims troubleshooting.
Education
PGDBM - Operations Management
Pune University
Pune 05.2013 - 04.2015
B.E - Electronics and Communication
Marathwada Institute of Technology
Aurangabad 09.2010 - 08.2012
Skills
Reporting & Analysisundefined
Accomplishments
- Achieved Certificate of appreciation towards enhancing the goodwill and growth of the organization.
- Supervised team of 8+ staff members with 100% target achievement.
- Implementation of new ideas and tools to ease the daily work style.
- Introduced a new process in operations, which cuts the overall time of registration by
30%, eventually increasing post registration sales. - Was a part of the feedback team, introduced a method where in Google reviews
jumped by 300%within a span of 2 months. - Leaded a team & benchmark of achieving highest number of company and Trademark registrations in a month.
- Team Advocate - Focus on Team: Advocate Associated with Red Hat (Associated with Red Hat) - "Always available to support the team" - "Gaurav, thank you for your continuous effort and support to the team! You are always committed with all our tasks and it's being great to work with you. Keep up with the great job!"
- Red Hat Multiplier- Collaboration - Partnership and support - "Gaurav, thank you so much for all your efforts, help and support! It's been great to have you in the team, we still have many more to accomplish! Keep up with the amazing work you are doing! Thanks, Jess. "
- Special Appreciation from stakeholders for preparing Partnerships Business scorecard dashboard for tracking revenue coming in from partnerships at Globant.
Timeline
Sr. Alliances and Channels Associate
Globant India Pvt Ltd
08.2022 - Current
SALES OPERATIONS ANALYST L2
REDHAT INDIA PVT. LTD
11.2021 - 08.2022
TEAM LEAD – SALES OPERATIONS
BMC CONSULTANCY SERVICES PVT LTD
10.2014 - 11.2021
Inside Sales Executive
EXIMP International Inc
10.2013 - 09.2014
PGDBM - Operations Management
Pune University
05.2013 - 04.2015
Graduate Engineer Trainee
Jaya Hind Industries Ltd
10.2012 - 10.2013
B.E - Electronics and Communication
Marathwada Institute of Technology
09.2010 - 08.2012
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