Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Gaurav Kumar

Gaurav Kumar

Automobile Engineer
New Delhi

Summary

Determined Automotive Mechanical Engineer who consistently applies a variety of skills and disciplines to thoroughly and accurately complete a wide selection of jobs. Skilled in customer service planning ,execution & complaint management.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Territory Manager Service

Hero MotoCorp Ltd
09.2018 - Current
  • Service planning & execution.
  • Complaint Management
  • Network Manpower & process management
  • Reporting Target oriented work
  • Customer Experience
  • Customer Retention

Service Engineer

Tractors & Farm Equipment Ltd
Aurangabad
12.2016 - 09.2018
  • To analyze the technical complaints of the vehicles in the filed
  • To maintain & handle internet based warranty
  • Increasing parts business in the territory
  • Ensuring smooth handling of customer queries resolve network conflicts
  • New product establishment

Service Engineer

BOSCH LTD
Lucknow
07.2014 - 12.2016
  • To analyze the technical complaints of the vehicles in the filed
  • Help in diagnosis of vehicle & training
  • Network expansion to penetrate into Market
  • To maintain & handle internet based warranty
  • Ensuring customer satisfaction
  • Dealer audit (Service quality assessment & service quality test)
  • Workshop Equipments service support

Education

Higher Secondary School -

C.B.S.E Board
07.2008 - 01.2010

C.B.S.E Board
Bhagalpur
06.2007 - 05.2008

B.E - Mechanical Engineering

Skills

Knowledge of Engine Diagnosisundefined

Accomplishments

  • Automotive Technical Skill
  • Problem Solving Ability
  • Customer Retention & Strategic
  • MS- Excel, Power Bi
  • Other Information:
  • Area of Interest: Service planning & Complaint management
  • Honours:1
  • Successfully completed 6-month training programme on Vehicle System Basic& newer technologies in Diesel & Gasoline System From BOSCH (RTC) New Delhi
  • 2
  • Product training for Tractors at PTC CHENNI in TAFE3
  • Product familiar training 2W advance level in HERO MotoCorp ltd

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Territory Manager Service

Hero MotoCorp Ltd
09.2018 - Current

Service Engineer

Tractors & Farm Equipment Ltd
12.2016 - 09.2018

Service Engineer

BOSCH LTD
07.2014 - 12.2016

Higher Secondary School -

C.B.S.E Board
07.2008 - 01.2010

C.B.S.E Board
06.2007 - 05.2008

B.E - Mechanical Engineering

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Gaurav KumarAutomobile Engineer