Gaurav Kumar

Worked as a Project Manager for Learning Management System and E learning at HPE provides me with an opportunity to manage few impactful projects like:
• Saksham: Central board of Indirect Taxes and Customs
• Insight: Income Tax
• Prajnavardhanam: Financial Intelligence Unit
• Learning Management System: Ministry of Corporate Affairs

Project Management
• Planned, designed, and scheduled phases for large projects.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Modified and directed project plans to meet organizational needs.
• Maintain regular communication with client, addressing needs through empathy with their environment.
• Anticipate all possible risk manage them by applying the suitable risk management strategy while developing contingency plans.
• Implement the governance model defined for similar projects.
• Identified plans and resources required to meet project goals and objectives.
• Track and reports project KPIs and analyze project health.
• Provide individual and team mentoring, ensuring high levels of team engagement and developing capabilities within team.
• Optimize costs and time utilization minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high-quality result.
• Maintained relationships with vendors to lower costs and diversify capabilities.
• Met project deadlines without sacrificing build quality or workplace safety.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Maintained compliance with regulatory parameters in complex projects with overlapping policies.
• Made decisions independently and collaboratively on implementation and execution related challenges.
• Maintained clear communication with precise technical writing to document and inform critical processes.

LMS Implementation
• Responsible for providing learning management solutions and conducting operational awareness training sessions for LMS.
• Infra provisioning for the LMS implementation based on factors like concurrent users, internal or external, load balanced, high availability.
• Responsible for Implementation and designing of LMS done by the team of developers and designers.
• Improvising the tool's functionality & communicating to the employees about it.
• Functional, non-functional and performance testing of learning management system application through machine/manual tools.
• Manage the LMS integrated for the multiple clients.
• Conducting the training & demo sessions on functionality and services of LMS integrated for the client.
• Working as a Learning Management System Technical Lead, implementing and configuring the LMS application with designing according to the scope or client requirements.

Instructional Designing
• Develops instructor’s manuals for the LMS applications based on user specific roles.
• Collaborates with subject experts to develop course content.
• Develops and designs courses and curriculum.
• Responsible to get e learning content edit and developed by the team of ID designers.
• Designs learning activities, assignments, and assessments.
• Creates computer-based training (CBT) modules and storyboards.
• Analyzes, updates, and refines existing online content.
• Works with technical staff to troubleshoot problems reported by users.

Training Administration
• Manage the day-to-day data processes and support LMS Admin lead to create and maintain courses through the life cycle, updating and archiving as necessary
• Works with PMs, Event Coordinators and other LMS Admins to setup instructor-led courses, publish course content, address publishing issues or questions and validate user experience
• Support eLearning Blended and VILT/ILT programs – as a part of a team of training coordinators and learning project managers
• Accurately and effectively created reports and data management into the LMS (Learning Management System) and deliverables with strong attention to detail, including Excel and PowerPoint documents
• Tracking and uploading registration and attendance records for managing attendance credits to all participants for the training program and updating learning hours of individual
• Maintaining MIS of Training Reports, Training analysis for future training development and identification needs, Attendance Sheet and Training Expense Sheet
• Arranging the evaluation/feedback for the trainers (online or paper as per the event requirements)

Planning & Budgeting

• Assisting in the development of training calendars, budgets and ensuring calendar management with all trainers and participants to avert last minute changes
• Sourcing & Procurement
• Facilitated communication for venue management, stand designers, caterers, contractors and equipment rentals to ensure efficient running & issuing PO’s
• Managed & developed strategic plan to ensure cost of the event remains under the budget
• Vendor management and operational assistance for learning events

Logistics & Administration

• Assist L&D team for the smooth and effective functioning of training events, Workshop and special projects
• Additional administrative duties, basic office management: orders supplies, process approvals for payment and routine communication with personnel, finance and executive offices
• Working on all training projects to achieve results in a timely and cost-effective manner by providing effective coordination of all resources

Training Material & Content Management

• Design, development, implementation and coordination of company training and development programs
• Responsible for the production and distribution of various training related publications (e.g., training reports, calendar schedule, workbooks, instructional guides, newsletters, etc.)
• Created, collected and recorded data on student progress to determine next steps for student success.
• Supported interaction between students during group work activities using guided conversation.

• Accountable for handling trainings administration/vendor management and Billing in APAC, EMEA and LATAM region {globally)
• Coordination with stake holders, venues, stand designers, contractors and equipment rentals to ensure efficient running of an event
• Responsible for providing them learning management solutions, vendor management and sales force support (CRM)
• Worked on determining a suitable layout and theme for the event as per client’s specifications
• Searched and negotiated suitable venues or locations as per the requirement and budgetary constraints of client
• Send out welcome letter and home study agenda to new participants, their Business Managers, Regional Field Trainers and Assistant Directors 1 week prior to home study
• Work closely with the onsite team to build new features and make changes and improvements as needed
• Maintaining the billing file with all the inputs on weekly basis and sending to the clients and training partners
• Ensures all materials are pro-actively managed and available prior to every training session
• Accurately and effectively created reports and data entry into the LMS (Learning Management System)
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• Increased customer satisfaction by resolving issues.

• Provided support for memory cards/flash drives/Sansa players and troubleshoot them via emails and chats and guide them for data recovery services, if required
• Deliver excellent customer service and gain respect of client management and end-users
• Provided support to Australia and New Zealand customers over the Phone/Emails and via emails to USA and Canada
• Handled Windows troubleshooting as L1 Support
• Created Knowledge Base articles for troubleshooting and operations escalation, those are updated on https://kb.sandisk.com/
• Assisted new joiners in answering emails and troubleshooting provided trainings for troubleshooting and ending the query in FTR.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.