Overview
Work History
Education
Skills
Honours And Awards
Industrial Exposure
Languages
Extracurricular Activities
Timeline
Generic

GAURAV KUMAR

NEW DELHI

Overview

5
5
years of professional experience

Work History

Front Desk Intern

GAURAV KUMAR
07.2019 - 10.2024
  • Greeted customers and provided excellent customer service.
  • Assisted with check-in and check-out procedures for guests.
  • Answered phones, responded to inquiries, and took messages.
  • Managed reservations by booking rooms in the hotel's computer system.
  • Handled guest complaints professionally and courteously.
  • Prepared welcome packages for new guests upon arrival.
  • Assisted other departments as needed with projects or special requests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Issued room keys and escort instructions to bellhops.

Education

MHA - Msc. In hospitality Administration

IHM Pusa
12.2024

Bachelor of science - Hospitality and hotel administration

12.2021

12th Abhinav public school
12.2018

10th Abhinav public school
12.2015

Skills

  • 2nd International conference on hospitality and tourism
  • Influences of social Media on the tourism and Hospitality industry
  • Attended confrence of FSSAI
  • Guest Relations
  • Property Management Systems
  • Customer Service
  • Microsoft Office

Honours And Awards

Played volle yball at zonal and district Level

Industrial Exposure

2019-07-01, 2019-10-15, Seven seas (rohini), Westin (Gurgaon)

Languages

  • Hindi
  • English

Extracurricular Activities

Playing volley ball and other sports Thrill seeker

Timeline

Front Desk Intern

GAURAV KUMAR
07.2019 - 10.2024

MHA - Msc. In hospitality Administration

IHM Pusa

Bachelor of science - Hospitality and hotel administration

12th Abhinav public school

10th Abhinav public school

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