GAURAV KUMAR
NEW DELHI
Overview
5
5
years of professional experience
Work History
Front Desk Intern
GAURAV KUMAR
07.2019 - 10.2024
- Greeted customers and provided excellent customer service.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Managed reservations by booking rooms in the hotel's computer system.
- Handled guest complaints professionally and courteously.
- Prepared welcome packages for new guests upon arrival.
- Assisted other departments as needed with projects or special requests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Issued room keys and escort instructions to bellhops.
Education
MHA - Msc. In hospitality Administration
IHM Pusa
12.2024
Bachelor of science - Hospitality and hotel administration
12.2021
12th Abhinav public school
12.2018
10th Abhinav public school
12.2015
Skills
- 2nd International conference on hospitality and tourism
- Influences of social Media on the tourism and Hospitality industry
- Attended confrence of FSSAI
- Guest Relations
- Property Management Systems
- Customer Service
- Microsoft Office
Honours And Awards
Played volle yball at zonal and district Level
Industrial Exposure
2019-07-01, 2019-10-15, Seven seas (rohini), Westin (Gurgaon)
Languages
- Hindi
- English
Extracurricular Activities
Playing volley ball and other sports Thrill seeker
Timeline
Front Desk Intern
GAURAV KUMAR
07.2019 - 10.2024
MHA - Msc. In hospitality Administration
IHM Pusa
Bachelor of science - Hospitality and hotel administration
12th Abhinav public school
10th Abhinav public school