Gaurav Kumar
Senior Shift Manager
Mohali,PB
Summary
Dynamic and results-driven professional with extensive experience in casino management and a proven track record in enhancing operational efficiency and guest satisfaction. Expert in developing strategic initiatives that drive player engagement and loyalty, leveraging data analysis to identify trends and implement improvements that align with market demands. Passionate about cultivating a cohesive team environment and empowering staff through training and mentorship to achieve excellence in customer service and operational performance.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Casino Shift Manager
Golden Globes by Big Daddy Casino
11.2020 - Current
- Oversaw daily casino operations, ensuring compliance with gaming regulations and company policies in a high-pressure environment.
- Trained and supervised a team of shift managers and floor staff, enhancing team performance and customer service standards.
- Managed cash handling processes, including the reconciliation of cash drawers and preparation of financial reports at the end of each shift.
- Implemented customer engagement initiatives that increased player loyalty and satisfaction during peak operating hours.
- Coordinated with various departments, including security and marketing, to ensure smooth casino operations and promote special events.
- Analyzed operational data to pinpoint trends, facilitating the development of strategies that improved overall efficiency and profitability of casino gaming.
- Developed and executed strategic initiatives to enhance overall gaming experience and guest satisfaction, leading to record player retention rates.
- Trained and mentored junior managers in operational best practices, fostering a culture of excellence and teamwork within the casino environment.
- Led emergency response planning and crisis management protocols, ensuring the safety and security of guests and staff during high-stakes events.
Casino Pit Manager Acting Assistant Casino Manager
Carnival cruise lines pvt ltd
04.2008 - 10.2020
- Company Overview: USA
- Led the operations of the gaming floor, ensuring compliance with gaming regulations and high standards of customer service as a Casino Pit Manager.
- Managed a diverse team of dealers and floor staff, optimizing workflow and enhancing guest experiences in a busy casino environment.
- Executed strategies to boost revenue and player engagement, fostering a vibrant atmosphere for gaming while ensuring operational excellence.
- Trained and mentored new staff on casino policies and procedures, instilling a culture of safety, compliance, and exceptional guest service.
- Collaborated with surveillance and security teams to maintain a safe gaming environment, preventing fraudulent activities and ensuring guest safety.
- Analyzed performance metrics and guest feedback to inform decision-making, implementing improvements to enhance service delivery and operational efficiency.
- Monitored and managed bankroll levels and table limits, optimizing financial performance through strategic adjustments to gaming operations.
- Coordinated special events and promotions on the gaming floor, driving increased attendance and revenue while ensuring seamless execution.
- USA
Casino dealer
Star cruises pvt ltd
06.2005 - 03.2008
- Company Overview: Singapore, Hong Kong
- Provided exceptional customer service as a casino dealer, enhancing guest satisfaction and promoting player loyalty.
- Collaborated with the pit manager to optimize game flow and monitor table performance for improved profitability.
- Executed efficient dealer rotations and ensured compliance with gaming regulations during casino operations.
- Learned all live games in casino and dealt perfectly according to the required norms.
- Trained junior dealers on game rules and casino procedures, fostering a culture of excellence and compliance.
- Supervised dealer activities on the gaming floor, ensuring adherence to company policies while promoting a welcoming atmosphere for guests.
- Singapore, Hong Kong
Education
Bachelors. - Hotel Management
Institute of Hotel Management
Hassan, Bangalore 04.1999 - 06.2003
Skills
- Excell
- Microsoft Word
- Casino Operations
- Management
- Team Leadership
Accomplishments
- Trained and developed a high-performing team of shift managers and staff, fostering a culture of excellence in service.
- Oversaw successful daily operations of a large casino, ensuring adherence to regulations and enhancing customer satisfaction.
- Initiated and executed customer engagement initiatives, resulting in a measurable increase in player retention and loyalty.
- Analyzed trends in operational data, leading to strategic improvements that significantly boosted profitability and efficiency of gaming operations.
Personal Information
Date of Birth: 11/15/80
Timeline
Senior Casino Shift Manager
Golden Globes by Big Daddy Casino
11.2020 - Current
Casino Pit Manager Acting Assistant Casino Manager
Carnival cruise lines pvt ltd
04.2008 - 10.2020
Casino dealer
Star cruises pvt ltd
06.2005 - 03.2008
Bachelors. - Hotel Management
Institute of Hotel Management
04.1999 - 06.2003
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