Gaurav Kumar
IT Support Specialist
Noida
Summary
To be part of an organization that provides the environmental stimuli for growth. To work under able guidance of competent and strong leaders I can learn from who will be critical of me when need be! And peers with positive attitude whose competition and support would encourage me to greater heights.
Overview
11
11
years of professional experience
4023
4023
years of post-secondary education
2
2
Languages
Work History
IT Analyst
Oxford Policy Management India Pvt Ltd
08.2020 - Current
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Worked on Sophos platform.
- Managed web based application like clickLearn, wondershare element, docSign.
- Worked on the anti-spam policies.
- Monitoring and maintaining computer systems and networks.
- Responding in a timely manner to service issues and requests.
- Providing technical support across the company (this may be in person or over the phone).
- Setting up accounts for new users.
- Repairing and replacing equipment as necessary.
- Testing new technology.
- Accountable for 24*7 troubleshooting, Fault diagnosing and repairing of machines.
- Documentation of Daily Report & Maintaining Inventory & updating, maintaining and closing the tickets.
- Supports and maintains user account information including rights, security and systems groups.
- Managing Local Users & AD users, with the Group Policy. Active Directory.
- Updating Service Pack and Patches on Desktops/ Laptops, configuring and Troubleshooting.
- Remote support.
- Support for the Other Branches by Remote Tool Provide support and administration for LAN computers.
- Developed and maintained IT solutions that improved operational efficiency and user experience across multiple department.
- Azure Account Creation, Create Resources, Manage Subscription.
- To Create\Delete User as per requirement.
- Maintaining the Azure Active Directory and Azure AD authentication.
- Deploying and administering Active Directory Domain Services in Windows Server 2012/2016 to Securing an AD DS deployment.
- Creating and managing Active Directory (AD), Organizational Units (OU), Group Policy Objects (GPO) throughout the Active Directory.
- · Provide end-user Office 365 support to all clients.
Information Management Specialist (L2)
Conduent Business Services India LLP
10.2017 - 04.2020
- · Install, upgrade, support and troubleshoot Enterprise Applications hosted.
- Interact with numerous computer platforms in a multi-layered client server
- Ensure desktop computers interconnect seamlessly with diverse systems including.
- Associated validation systems, file servers, Email Servers, Application Servers, and Administrative systems.
- Diagnose and quickly resolve a wide range of Windows applications and Networking. problems to help Minimize Downtime
- Troubleshooting network connectivity in a LAN/WAN environment
- Requesting and coordinating Vendor Support.
- When the restoration is beyond the scope of the Desktop Support Administrator will escalate the issue/problem to proper L3 support team member
- Develop trends by monitoring and analyzing incoming Incident Tickets, problems and support requests.
- Email account administration, i.e., account creation and management and distribution lists on Exchange 2010.
Network Engineer
Ajnara India Limited
12.2016 - 09.2017
- Designed and implemented network infrastructure upgrades, enhancing system performance and reliability across multiple sites.
Desktop Engineer
Wipro InfoTech (Payroll of Renovision Automation Services Pvt.Ltd.)
11.2015 - 11.2016
- Installed, configured, and maintained desktop systems, ensuring optimal performance and reliability for end-users across multiple locations.
Technical Support Engineer
Dunitech Soft Solution
03.2014 - 10.2015
Education
B .Tech - ECE
Sunder Deep College of Engineering & Technology(UPTU)
Ghaziabad, UP06.2013
12th -
SVM IC
03.2009
10th - undefined
SVM IC
Skills
Installation & Configuration of OS
Ticketing Tool: FreshService
Ticketing Tool: serviceNow
Ticketing Tool: HPSM
Installation & Configuration of MS Office
Network & Hardware Troubleshooting
Handling LAN/WAN Problem
Antivirus installation & Maintenance
Troubleshooting & configuration of Hardware
Networking LAN
WAN Cabling
undefinedPersonal Information
- Father's Name: Mr. Sudhir Singh
- Date of Birth: 01/01/92
- Gender: Male
- Nationality: Indian
Timeline
IT Analyst
Oxford Policy Management India Pvt Ltd
08.2020 - Current
Information Management Specialist (L2)
Conduent Business Services India LLP
10.2017 - 04.2020
Network Engineer
Ajnara India Limited
12.2016 - 09.2017
Desktop Engineer
Wipro InfoTech (Payroll of Renovision Automation Services Pvt.Ltd.)
11.2015 - 11.2016
Technical Support Engineer
Dunitech Soft Solution
03.2014 - 10.2015
10th - undefined
SVM IC
B .Tech - ECE
Sunder Deep College of Engineering & Technology(UPTU)
12th -
SVM IC
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