Gaurav Kumar
North Delhi
Summary
Dedicated Customer Support Consultant with proven skills in problem resolution, communication, and team collaboration. Committed to enhancing customer experiences through effective issue troubleshooting and training initiatives.
Overview
3
3
years of professional experience
Work History
Customer Support Consultant
local states call centre of usa process
North Delhi
10.2022 - Current
- Assisted customers via phone and email with inquiries and issues.
- Processed customer orders and returns efficiently using company systems.
- Provided product information and troubleshooting support to enhance customer experience.
- Documented customer interactions accurately in the call center software.
- Collaborated with team members to resolve complex customer issues effectively.
- Trained new staff on customer service procedures and best practices.
Education
High School Diploma -
Brahm Shakti Public School
North Delhi04-2020
Skills
- Customer service
- Problem resolution
- Team collaboration
- Order processing
- Call center operations
- Complaint handling
- Active listening
- Decision-making
- Issue troubleshooting
- Customer service excellence
- Social media support
- Sales support
- Email communication
- Email management
- Customer relationship management (CRM)
- Remote support tools
- Help desk support
Timeline
Customer Support Consultant
local states call centre of usa process
10.2022 - Current
High School Diploma -
Brahm Shakti Public School