GAURAV KUMAR
Nawada
Summary
Detail-oriented healthcare professional skilled in patient counselling, report management, and record-keeping. Experienced in operational support, cash management, and inventory control, contributing to efficient workflow and team collaboration. Strong computer proficiency and quick adaptability to new systems enhance overall operational effectiveness, aiming to leverage expertise for organizational growth.
Overview
4
4
years of professional experience
Work History
Optometry vision technician
ASG Hospital Pvt Ltd
Kawakol
09.2025 - Current
- Maintained and calibrated advanced optical instruments, achieving 99% accuracy in vision testing.
- Administered detailed vision assessments and performed corrective lens fittings, increasing patient satisfaction by 20% through personalized care.
- Collaborated with ophthalmologists to interpret diagnostic tests, supporting a 15% increase in early detection of vision impairments.
Sen-CRO
Brainbees Solutions Ltd
Nawada
03.2024 - 08.2025
- Dedicated and customer-oriented retail professional with over 4 years of experience at Brainbees Solutions Ltd, specializing in baby care products including baby gear, clothing, footwear, feeding & nursing items, as well as bath and skin care essentials.
- Well-versed in product knowledge related to baby safety, hygiene, and comfort allowing for confident guidance and upselling based on customer needs.
- Managed daily retail operations, assisted customers with product selection, maintained stock levels, and enhanced in-store shopping experience for parents and caregivers.
- Built strong customer relationships, resolved complaints promptly, and achieved consistent sales targets.
- Highly adaptable, punctual, and efficient in multitasking in a fast-paced retail setting.
- Experienced in handling billing, POS systems, barcode scanning, and maintaining product displays in an organized and attractive manner.
- Contributed to business growth through teamwork, responsibility, and exceptional customer service.
Billing Associate
V-mart Retail Pvt Ltd
Nawada
01.2022 - 03.2023
- Processed and managed billing transactions accurately for over 500 customers monthly, ensuring a 99% error-free rate and timely invoicing.
- Coordinated with cross-functional teams to resolve billing discrepancies, reducing payment delays and increasing customer satisfaction.
- Maintained and updated billing records in compliance with company policies, improving data retrieval efficiency.
Education
BA - History Honours
Magadh University
Bodh Gaya10-2024
intermediate -
KLS Collage
Nawada07-2021
Matriculation -
Jay Ram Giri H/s
Kusha Bija Dobhi Gaya05-2019
Skills
- Data Entry
- Document Management
- Records Management
- Office Organization
- Scheduling Coordination
- Time Management
- Customer Service
- Customer relationships
- Team Collaboration
- Records Management
- Customer service
Hobbies and Interests
- Bike riding
- Cricket
- Book reading
Timeline
Optometry vision technician
ASG Hospital Pvt Ltd
09.2025 - Current
Sen-CRO
Brainbees Solutions Ltd
03.2024 - 08.2025
Billing Associate
V-mart Retail Pvt Ltd
01.2022 - 03.2023
BA - History Honours
Magadh University
intermediate -
KLS Collage
Matriculation -
Jay Ram Giri H/s