Gaurav Kumar
Bengaluru
Summary
Senior Software Engineer focused on application monitoring and incident management, delivering operational visibility and faster resolution. Builds dashboards in Splunk and Grafana to improve support workflows. Provides technical troubleshooting and documentation to raise application performance.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Senior Software Engineer
Infosys
Bengaluru
11.2021 - Current
- Monitored application performance using Apica, Splunk, and Grafana.
- Creating dashboard in splunk and grafana for monitoring the application.
- Diagnosed and resolved technical issues using SQL queries and Unix commands.
- Utilised Unix skills to identify job errors and failures.
- Acted as SRE in Morgan Stanley Wealth Management domain, enhancing technical and leadership skills.
Working on jira for setup/Update tools as per the new release.
- Resolved user queries raised in ServiceNow, ensuring issue resolution within SLA.
- Handling multiple application under corporate retirement portal like 401k plan, IRA Rollover, Nqdc etc.
- Updating the FAQ and Dic of new feature and enhancement changes done for application.
- kibana, autosys, load balancer, sockeye, openshift, bingpanda, Microsoft Azure portal, tool and application.
Analyst
Visionet System
Bengaluru, india
05.2020 - 08.2021
- Analysed clients' financial documents and credit histories to assess mortgage eligibility and potential rates.
- Supported client mortgage processes by assisting with applications and financial documentation requirements.
Education
BTech-Electronics & Communication Engineering
Maulana Abul Kalam Azad University of Technology
Kolkata, IN-WB01-2019
Skills
- Application monitoring
- Splunk
- Grafana, Loki
- SQL querying
- Unix command line
- Kubernetes
- Microsoft Azure
- Incident management
- Service now
- jira Board
- Dashboard creation
- Technical troubleshooting
- Team collaboration
- Apigee proxy
- ZapDB
- System reliability engineering
- Application performance monitoring
- User support management
- Load balancing
Languages
English
Advanced
C1
Certification
- Incident and Problem Management Standard
- Software Development Lifecycle.
Hobbies and interests
- Listing music and cooking
Accomplishments
- I star award silver in Q4'23 and Q1'24, Q2'24 for the continuous and exceptional performance Infosys| 2023-2024
- Excellence Award | 2025
Timeline
Senior Software Engineer
Infosys
11.2021 - Current
Analyst
Visionet System
05.2020 - 08.2021
BTech-Electronics & Communication Engineering
Maulana Abul Kalam Azad University of Technology