Gaurav Kumar Rastogi
Coimbatore
Summary
IT Infrastructure Specialist with nearly six years of hands-on experience supporting Windows, VMware, and Azure environments, along with enterprise monitoring tools such as LogicMonitor. Strong expertise in 24/7 production support, incident and change management, and end-to-end deployment and troubleshooting across Windows, Unix, and cloud platforms. Proven ability to maintain high service availability while collaborating effectively with global teams to ensure optimal system and application performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Project Engineer
Wipro
Coimbatore
01.2020 - Current
- Provide end-to-end production support for Windows, Unix, and Azure environments, ensuring 100% SLA adherence.
- Deploy and test applications, perform post-deployment bug fixes, and manage application pools.
- Providing accurate bug fixes on production site post development.
- Perform SSL certificate renewals for PaaS and IaaS applications and maintain server health monitoring.
- Configure Azure resources including Managed Identities and Key Vaults; deploy application packages via Azure DevOps.
- Troubleshoot web server and application server configuration and performance issues.
- Collaborate with cross-functional teams to resolve technical incidents and enhance system performance.
- Manage permissions, coordinate patch installations, and handle change management in critical environments.
- Providing technical assistance for installation and coordination of application patches and releases.
- Monitor application performance using Application Insights and address issues proactively.
- Provide technical assistance for SAS file copy, folder access, and server restarts.
- Good at keeping services stable by handling high-priority incidents and making sure changes are done safely and without risk.
- Communicate well and can work effectively with technical teams, leadership, and customers during incidents and change activities.
Education
M.Tech. - Computing Systems and Infrastructure
Birla Institute of Technology & Science (BITS) Pilani
IndiaBachelor of Computer Applications (BCA) -
Magadh University
BiharSkills
- Microsoft Azure (PaaS & IaaS)
- Azure DevOps
- Azure Managed Identity
- Azure Key Vault
- Windows
- Unix
- IIS
- Application Pools
- SSL Certificates
- Shared Folder & Drive Access
- LogicMonitor
- Application Insights
- ServiceNow
- Vulnerability Management
- Application Deployment
- Performance Tuning
- Azure resource management
- Application deployment
- Bug fixing
- Server health monitoring
- Change management
- Production support
- Incident resolution
- Cross-functional collaboration
- Application performance monitoring
- Technical documentation
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure Administrator (AZ-104)
Personal Information
Nationality: Indian
Awards
Received client appreciation for timely resolution, proactive support, and building strong customer relationships.
Languages
- English
- Hindi
P A N Passport
Available and valid
Timeline
Senior Project Engineer
Wipro
01.2020 - Current
M.Tech. - Computing Systems and Infrastructure
Birla Institute of Technology & Science (BITS) Pilani
Bachelor of Computer Applications (BCA) -
Magadh University