Gaurav Lohia
Gurgaon,HR
Summary
Dynamic Valet Parking Supervisor at Secure Parking, LLC, skilled in guest flow management and customer communication. Successfully enhanced service efficiency by minimizing wait times and resolving complaints, fostering a positive customer experience. Proven expertise in vehicle safety and staff training, contributing to a professional and courteous environment.
Overview
6
6
years of professional experience
Work History
Valet Parking Supervisor
Secure Parking, LLC
05.2024 - 03.2025
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Inspected vehicles to verify condition ahead of customer returns.
- Logged and documented parked vehicle details for accurate records.
- Provided punctual, polite valet services to uphold professional standards.
- Built positive customer rapport for courteous, friendly and professional service.
- Issued and collected claim tickets and processed valet parking fees.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Entered guest vehicle information and location in computerized valet parking system.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Resolved customer complaints through calm, constructive communication.
Owner | Trainer
Perfect Snooker Academy
08.2019 - 03.2024
- Consulted with customers to assess needs and propose optimal solutions.
- Provided coaching sessions and trained aspirants on Snooker techniques.
- Managed day-to-day business operations.
- Added different segments in the academy like Indian Pool and Table Tennis.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Skills
- Employee scheduling
- Policy enforcement
- Staff training and development
- Vehicle safety
- Incident reporting
- Customer complaint handling
- Guest flow management
- Customer service and support
- Customer communication
- Attention to detail
Timeline
Valet Parking Supervisor
Secure Parking, LLC
05.2024 - 03.2025
Owner | Trainer
Perfect Snooker Academy
08.2019 - 03.2024
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