GAURAV MALHOTRA
Greater Noida West
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
19
19
years of professional experience
Work History
Key Account Manager
Polycab India Ltd
02.2013 - Current
- Managed a portfolio of key accounts, ensuring consistent revenue generation and customer satisfaction
- Maximized customer retention rates through diligent follow-ups and tailored recommendations based on client needs analysis
- Streamlined internal processes by collaborating with operations teams to enhance efficiency in servicing key accounts
- Cultivated strong relationships with stakeholders across various departments to ensure seamless execution of account plans
- Developed and Utilized CRM (Sales Force) to create sales forecasts to target monthly, daily and yearly objectives
- Negotiated contracts and pricing agreements with clients Jaquar, Sail, Powertech, Gepdec, Tricolite, Salasar techno, Nxtra, Bluestar, HP, Renew, O2 power, Dinesh Chandra RAgarwal, HPL, securing long-term business partnerships
- End to end management of sales pipeline from lead generation, qualification, and follow-up to order closure
- Delivered consistent results by focusing on relationship-building measures such as regular check-ins, prompt issue resolution, and proactive communication efforts
- Achieved or exceeded assigned sales targets consistently by implementing effective account management strategies and monitoring progress regularly
- Analyzed market trends to identify new business opportunities within the territory
- Improved credit control processes by implementing effective risk assessment strategies and monitoring procedures
- Increased efficiency in debt recovery efforts by utilizing data analysis tools to identify trends and prioritize collections activities
- Demonstrated ability to collaborate with sales teams in creating accurate sales forecasts and budgets, leveraging financial insights to guide decision-making and resource allocation
- Proven ability to create financial incentives and support structures that empower the sales team, ultimately driving increased sales performance and channel partner engagement
Assistant Manager (Unit Manager) – ROG (Retail Operations Group)
ICICI Bank
04.2010 - 02.2013
- Dealing with activities relating to payment and settlement Clearing Operations, CMS and CTS (Cheque Truncation System)
- Accountable for drafting MIS on Productivity, Volume, Process TAT and managing the complaints inflow
- Managing office accounts, monitoring all the funds going in NRE accounts and ensuring timely reversal of funds within TAT
- Resolving various branches queries received and organizing training sessions to ensure swift solutions to the grievances of the customers
- Monitoring & Reconciliation of funds received from RBI for the cheques presented on the other banks
- Worked on a project to: Reduce in Cheques Kept on Hold by Initiating an SMS Project Leading to Reduction in Cheques Kept on Hold by 25 – 35 %
- Reduce Various Income Leakages
- Holds the merit of successfully implementing a project ensuring reduction of Non-NRE Funds by nearly 90%
- Pivotal in implementing FMTV (Floor Management through Visualization) Project to enhance visibility of critical activities in various departments and ensured effective utilization of time and resources
Summer Intern
Havells India Limited
Bangalore
02.2009 - 05.2009
- Crabtree Switches of Havells India Ltd
- Market Potential & Development
Sales Executive–Marketing & Sales (Luminaries)
Havells India Ltd.
Delhi
06.2007 - 04.2008
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed
- Contributed to team objectives in fast-paced environment
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Informed customers of promotions to increase sales productivity and volume
- Negotiated prices, terms of sales and service agreements
Summer Intern
Havells India Limited
NOIDA
06.2006 - 08.2006
- Developing Marketing Strategies to Increase Sales OF ‘HAVELLS CFL'
Education
MBA - Marketing and Banking
ICFAI Business School
Bangalore01.2010
BBA -
Guru Gobind Singh Indraprastha University
01.2007
12th -
Central Board of Secondary Education
Delhi01.2004
Secondary School Diploma - Commerce
Central Board of Secondary Education
Delhi01.2002
Skills
- Key account management
- Client relationship building
- Data-driven decision making
- Business development
- Cross-functional collaboration
- Sales lifecycle management
- Proficient in Digital
- Teamwork and collaboration
- Verbal and written communication
- CRM software
- Training and development
- Effective Time Management
Personal Information
Date of Birth: 11/09/86
Summer Internships
- Havells India Limited, Bangalore, 02/01/09, 05/31/09, Crabtree Switches of Havells India Ltd. Market Potential & Development
- Havells India Limited, NOIDA, 06/01/06, 08/31/06, Developing Marketing Strategies to Increase Sales OF ‘HAVELLS CFL'
Extramural Engagements
- Attained scholarship for every semester of MBA program.
- Wrote article on Havells Branding Strategies, published in August, 2009 edition of Marketing Mastermind.
- Wrote article on Battle of Brands, published in December, 2009 edition of Samanvaya.
Timeline
Key Account Manager
Polycab India Ltd
02.2013 - Current
Assistant Manager (Unit Manager) – ROG (Retail Operations Group)
ICICI Bank
04.2010 - 02.2013
Summer Intern
Havells India Limited
02.2009 - 05.2009
Sales Executive–Marketing & Sales (Luminaries)
Havells India Ltd.
06.2007 - 04.2008
Summer Intern
Havells India Limited
06.2006 - 08.2006
MBA - Marketing and Banking
ICFAI Business School
BBA -
Guru Gobind Singh Indraprastha University
12th -
Central Board of Secondary Education
Secondary School Diploma - Commerce
Central Board of Secondary Education
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