Gaurav Mishra
Farrukhabad
Summary
Dynamic professional with a proven track record at HCL Technologies, excelling in account management and quality assurance. Demonstrated leadership in mentoring teams while achieving zero carry forward on productivity targets. Proficient in MS Office and skilled in analytical problem-solving, ensuring client satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Lucknow
HCL Technologies
11.2021 - Current
- Updated customer account details based on requests for bank statements, tax certificates, and address changes.
- Maintained accuracy of records while processing name changes and officer updates.
- Achieved daily productivity goals with zero carry forward and met all service level agreements.
- Handled email communications effectively to ensure quality transactions.
Gurgaon
NIIT Technologies
08.2014 - 02.2019
- Managed variable annuities for Venerable Financial, a USA Retirement Insurance Company.
- Oversaw financial and non-financial tasks to support company objectives.
- Made client-centric decisions to enhance retention rates.
- Handled email communications via service requests and escalations.
- Resolved customer inquiries within assigned turnaround times.
- Achieved daily productivity goals with zero carry forward and met service level agreements.
- Conducted quality checks on transaction accuracy.
- Mentored team members and new hires, delivering specialized training sessions.
Education
Post Graduate Program - Planning & Entrepreneurship
Rai Business School
12-2010
Skills
- MS Office proficiency
- Internet navigation
- Tally ERP 9 expertise
- Positive work attitude
- Practical learning approach
- Multi-project management
- Analytical and financial skills
- Leadership and motivation
- Proactive mindset
- Quality assurance techniques
- Report preparation
Languages
English, Hindi, German (Elementary)
Projects
To understand the presence of newly launched product “Foodles” from Horlicks., Promotional activity by selling subscription offer to the Readers to promote “Aaj Samaj”
Extracurricular Activities
Awarded as Best Performer on monthly & quarterly basis performance in NIIT. Participated in many Cultural Events as well as in Sport Activities all school & college level annual function. Participated in “Clean Delhi, Green Delhi” Activity organized by the College Participated in the Ad Mad Competition also organized by the College.
Training
- Company: International Institute of Fashion Technology (IIFT)
- Company profile: IIFT is a fashion designing institute
- Job profile: market research (primary and secondary), client interaction, creating the database, coordinating with the placement department
- Duration: 4 months (2011) (April-June), (May-July) 2012
Disclaimer
I hereby declare that all the details furnished above in my credentials are true to the best of my knowledge and belief Date: Place: New Delhi (Gaurav Mishra)
Personal Details
- Name: Gaurav Mishra
- Date of Birth: 12-Oct-1989
- Father’s Name: Mr. Anil Kumar Mishra
- Permanent Address: House No. 3/30 Lohai Road Farrukhabad (U.P)
Accomplishments
- Awarded the reward and recognition for six consecutive quarters (JFM 2022, AMJ 2023, OND 2023, AMJ 2024, OND 2024, JFM 2025)
Languages
English
First Language
Timeline
Lucknow
HCL Technologies
11.2021 - Current
Gurgaon
NIIT Technologies
08.2014 - 02.2019
Post Graduate Program - Planning & Entrepreneurship
Rai Business School
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