GAURAV MISHRA
Palwal
Summary
Dynamic Workshop Manager with a proven track record at Blue Energy Commercial Vehicles, leading a team to achieve 98% vehicle uptime. Expert in service operations and customer satisfaction, leveraging advanced MS Excel for data analysis and proactive diagnostics to enhance efficiency and drive revenue growth.
Overview
4
4
years of professional experience
Work History
Workshop Manager
Blue Energy Commercial Vehicles
Palwal
05.2025 - Current
- Supervised a team of 15+ technicians and two parts managers, achieving 98% vehicle uptime.
- Optimized spare parts inventory and bay productivity, resulting in improved workshop efficiency.
- Conducted technical diagnostics on vehicles while managing additional revenue streams.
- Facilitated cross-team communication to resolve issues and streamline operational workflows.
- Prepared detailed technical failure analysis reports for quality assurance and warranty management.
- Maintained records of all activities related to workshop operations.
- Monitored real-time data and conducted proactive diagnostics to maintain operational continuity.
- Coordinated with head office officials to align workshop operations with organizational objectives.
Assistant Workshop Manager
Ashok Leyland
gujarat
11.2024 - 04.2025
- Service Management, Vehicle repair Monitored turnaround time for service requests, Revenue Generation, Manpower handling, customer relations, customer satisfaction, technical failure analysis, product support, product management, warranty handling, product marketing, service marketing, Administered annual maintenance contracts for clients, service penetration, inventory management, spare management.
Maintenance Manager
Ankur Services Pvt ltd.
Assam
07.2022 - 10.2024
Education
B.Tech/B.E. -
Guru Gobind Singh Indraprastha University (GGSIU)
06-2022
High School Diploma -
CIPET
Haryana06-2016
XIIth - English
01-2015
Xth - English
01-2013
Skills
- Field Service
- Spare Parts
- Customer Satisfaction Index
- After Sales Service
- Service Engineering
- Process Adherence
- AMC
- Service Operations
- Warranty Handling
- Warranty Management
- Workshop Management
- Service Management
- Advanced MS Excel
- MS Office PowerPoint
- Telematics Expert
LANGUAGES
ENGLISH, Hindi
Projects
Regenerative braking system, - Designed and implemented a regenerative braking system, resulting in a 15% increase in energy efficiency, - Conducted performance testing and analysis, leading to a 20% improvement in system effectiveness, - Collaborated with cross-functional teams to successfully deliver the project within a tight timeline, ensuring timely completion
Timeline
Workshop Manager
Blue Energy Commercial Vehicles
05.2025 - Current
Assistant Workshop Manager
Ashok Leyland
11.2024 - 04.2025
Maintenance Manager
Ankur Services Pvt ltd.
07.2022 - 10.2024
B.Tech/B.E. -
Guru Gobind Singh Indraprastha University (GGSIU)
High School Diploma -
CIPET