Gaurav Mor
New Delhi,DL
Summary
Proactive Manager with extensive experience in project management and network upgradation, successfully handling multiple projects and maintenance contracts. Skilled in network modification, customer satisfaction, and procurement processes. Bringing strong problem-solving abilities and expertise in operations management to drive efficiency and service quality.
Overview
7
7
years of professional experience
Work History
Manager
POWERGRID TELESERVICES LIMITED
10.2017 - Current
- Accomplished multiple projects(NDMC,MAC,ERNET etc) within established timeframes.
- Planning for network upgradation and coordination with Engineering department in finalization of BoQ for implementation of project.
- Commissioning and testing of links in coordination with NTCC NOC and MPLS NOC.
- Network modification by daily periodic review of Customer Docket Report and Daily Exception reports.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handling over 20 Annual Maintenance Contracts, covering execution, renewal tracking, billing, contract closure, and all other related responsibilities.
- Manpower management and Telecom O&M inventory Management.
- Procurement of goods like SFPs, patch cords, and DCPS etc; coordinating the creation of SAP purchase orders with the contracts team; and handling all billing and contract closure activities after delivery and warranty completion.
Education
B.TECH - Electronics And Communications Engineering
NIT KURUKSHETRA
KURUKSHETRA07.2012
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Project Management
- Customer Service
- Multitasking
- Managing Operations and Efficiency
Accomplishments
UTTAM AWARD for the successful management of the IB Annual Meeting.
Health is Wealth
Maintaining good health through running and playing badminton helps keep both body and mind fit. This practice boosts efficiency and enhances the overall standard of living.
Timeline
Manager
POWERGRID TELESERVICES LIMITED
10.2017 - Current
B.TECH - Electronics And Communications Engineering
NIT KURUKSHETRA
Similar Profiles
BHAGABAN SWAINBHAGABAN SWAIN
Industrial Trainee at POWERGRID CORPORATION OF INDIA LIMITEDIndustrial Trainee at POWERGRID CORPORATION OF INDIA LIMITED
SHRUSTI HABALKARSHRUSTI HABALKAR
Apprentice at POWERGRID CORPORATION OF INDIA LIMITEDApprentice at POWERGRID CORPORATION OF INDIA LIMITED
ANOOB GABRIEL BABYANOOB GABRIEL BABY
Junior Engineer at Powergrid Corporation Of India LimitedJunior Engineer at Powergrid Corporation Of India Limited