Gaurav Pagar

Linux System Administrator – Entry Level (L1 Linux Support) | RH124 & RH134 Trained | Manual Testing | Customer Support

Mumbai

Summary

IT Professional with 6+ years of overall experience across KPO, Manual Testing (Hospitality and Group Insurance domains), Freelance QA Testing, and Customer Support in Air Travel Operations. Completed hands-on Red Hat RH124 & RH134 training with practical exposure to Red Hat Enterprise Linux (RHEL), Linux administration, user management, file systems, networking, and system services. Seeking an entry-level Linux/Application Support role where I can leverage strong analytical, troubleshooting, and production support skills.

Work History

Customer Support Advisor - Air Travel Operations

Assuredge

03.2026 - Current

Processed air ticket bookings, rebookings, cancellations, and refunds using the CSC Travel Portal.
Resolved PNR, fare rules, schedule changes, and ticket issuance queries.
Coordinated with airlines to ensure timely issue resolution and booking confirmations.
Delivered customer support via email and phone while meeting SLA and quality standards.Maintained accurate case records and ensured compliance with airline policies and DGCA guidelines.

Freelance QA Tester

UTest

04.2025 - Current

Executing functional and exploratory test cycles for web and mobile applications
Reporting defects with clear reproduction steps, screenshots, and logs
Supporting validation and regression activities during active test cycles

Application QA Engineer

Exegesis

10.2022 - 01.2025

Executed 2000+ test cases across System and Regression cycles.
Identified and reported 150+ defects during major platform upgrades.
Tested CMS and Employee Portal modules in Health Insurance domain (GMC, GPA, GTL).
Managed defect lifecycle using Azure DevOps.
Performed end-to-end workflow validation before production release.

Trainee QCC Assistant

Shawman Software

11.2021 - 10.2022

Designed 100+ test cases based on business requirements.
Conducted Regression and Smoke testing for Hospitality management applications.
Logged and tracked functional defects to closure.

Technical Process Executive

Virtusa

09.2018 - 11.2021

Performed quality reviews and data analysis tasks
Followed defined processes and documentation standards

Skills

Operating Systems: Red Hat Enterprise Linux (RHEL)

Linux: Basic Linux Commands, File & Directory Management, User & Group Management, File Permissions, Package Management, Basic Process Management, SSH, Basic Networking

Testing: Manual Testing, Test Case Design, Test Execution, Regression Testing, Defect Reporting

Tools: Azure DevOps, CSC Travel Portal

Domains: Hospitality, Health Insurance, Air Travel Operations

Education

Bachelor of Engineering - Information Technology

Mumbai University

Mumbai, India

09-2017

Certification

RHEL (RH124 & RH134) – EARGS | Training completed

Overview

years of professional experience

Certificates