Summary
Overview
Work History
Education
Skills
Core Competencies
Personal Information
Timeline
Generic

Gaurav Paleja

Sales & Marketing
Mumbai

Summary

Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities. Goal-oriented manager with distinguished experience in hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 15-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

19
19
years of professional experience
8
8
years of post-secondary education
1
1
Language

Work History

Assistant Director of Sales

W Goa (Marriott International)
Mumbai
10.2016 - Current
    • Responsible for targeting Travel Agents, Corporate, Event Management Co
    • Based out of Maharashtra & Gujarat and also the sales support activities.
    • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
    • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
    • Developed sales strategy based on research of consumer buying trends and market conditions.
    • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Sales Manager

Hilton Shillim Estate, Retreat and Spa (Hilton Worldwide)
Mumbai
09.2013 - 10.2016
  • Responsible for targeting Travel Agents based out of Maharashtra, Gujarat, Delhi and also the sales support activities
  • From January 2016 was moved to Leisure & MICE Team to handle all the Hilton Hotels on PAN India basis.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies

Sales Manager

The Lalit Suri Hospitality Group – A Bharat Hotels Limited enterprise
Mumbai
12.2009 - 09.2013
  • Responsible for the sales of all the Hotels.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates
  • Met with clients, delivering presentations, and educating on product and service features and offerings

Sales Manager

Hotel Golden Palms Resort & Spa, Bangalore
Mumbai
08.2009 - 12.2009
    • Primarily getting business from travel agents from various destinations
    • Have strong links with large number of travel agents which are tapped for organizing conference, events and business stays at the Hotel & also targeted event management companies for organizing weddings.

Sales executive

Hotel Sahara Star (Domestic Airport)
Mumbai
01.2006 - 08.2009
  • Responsible for the sales to Travel & Trade segment from Mumbai , Gujarat & Delhi market
  • Identifying and mapping key accounts
  • Generating leads and converting them in definite business opportunity
  • Increasing market coverage by sales blitz and client references
  • Coordinating groups and individual movement.
  • Analyzed past sales data and team performance to develop realistic sales goals

Sales Agent

Gem Tours & Travels
Mumbai
04.2005 - 01.2006
  • One of the Luxury Travel Company for Domestic & International destination
  • Counter Sales for Domestic / International Packages & also escorting for Domestic destination.
  • Resolved customer complaints diplomatically, ensuring their satisfaction while adhering to company guidelines.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Secondary School Certificate -

Dr.Antonio Da Silva Technical High School, Mumbai University
Mumbai,India
04.1997 - 04.2000

Bachelor of Commerce -

Anandibai Damodar Kale College, Mumbai University
Mumbai,India
04.2000 - 04.2005

Skills

Business Development, Strategic and Tactical Plan development, Execution and Monitoring, Client Relationship Management, Revenue and Yield Management, Collaboration, Judgement and Result Focusundefined

Core Competencies

Formulating and implementing market penetration and business development strategies. Identifying key accounts & high volume customers for potential business development., Effective management of customer relation operations and ensuring maximum customer satisfaction through providing quality service and adhering to service quality standards. Dealing efficiently & professionally with customer queries and complaints to achieve total customer satisfaction.

Personal Information

  • Date of Birth: 01/07/84
  • Marital Status: Married

Timeline

Assistant Director of Sales

W Goa (Marriott International)
10.2016 - Current

Sales Manager

Hilton Shillim Estate, Retreat and Spa (Hilton Worldwide)
09.2013 - 10.2016

Sales Manager

The Lalit Suri Hospitality Group – A Bharat Hotels Limited enterprise
12.2009 - 09.2013

Sales Manager

Hotel Golden Palms Resort & Spa, Bangalore
08.2009 - 12.2009

Sales executive

Hotel Sahara Star (Domestic Airport)
01.2006 - 08.2009

Sales Agent

Gem Tours & Travels
04.2005 - 01.2006

Bachelor of Commerce -

Anandibai Damodar Kale College, Mumbai University
04.2000 - 04.2005

Secondary School Certificate -

Dr.Antonio Da Silva Technical High School, Mumbai University
04.1997 - 04.2000

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Gaurav PalejaSales & Marketing