Gaurav Panchal
Mumbai,MH
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Experienced Sales Professional bringing 8 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
9
9
years of professional experience
Work History
Customer Relationship Manager
Sodexo Services
11.2024 - Current
- Building and maintaining relationships with clients & key personnel within client organization
- Quality experience in working with SME clients
- Regular meetings with various departments in an organization - HR, Compensation & Benefits, Finance, Procurement, Administration, etc Planning and delivering various strategies across the company encouraging client retention & loyalty
- Working closely with all departments (Operations, Marketing, Logistics, IT, Customer Care, etc.) to ensure highest level of service delivery
- Making clients aware of various offerings of the company & cross-selling
- Analysing the exact requirements of clients and providing customized solutions in time
- Escalating & resolving areas of concern as raised by clients
- Getting references for new sales from existing satisfied clients Consistently generating gift business over 4cr annually from new and existing clients.
- Handling a portfolio of 800 consumer base with a monthly business volume of 4 Cr
- Liaised between customers and organization with particular focus on working with sales department.
- Created customer support strategies to increase customer retention.
Business Development Associate
Nupipay (Suvidha Infoserve Pvt Ltd)
01.2023 - 11.2024
- Planning and over-seeing new marketing initiatives with partners.
- Researching organisations and individuals to find new opportunities for business
- Increasing the value of current customers while attracting new ones.
- Finding and developing new market opportunity and improving sales.
- Support business segments by integrating relevant offers from brand partners for acquisition offers
- Partner in innovative ways to increase spends on all payment channels
- Attend conferences, meetings, and industry events
- Develop goals for the development team and business growth and ensuring they are met
- Train personnel and helping team members develop their skills
Senior Executive - Inside Sales
Zaggle Prepaid Ocean Service Pvt.Ltd
01.2022 - 12.2022
- Recommend strategies to manage the issues, including identifying appropriate Industry and their Channel Partners to work on their Loyalty Programme
- Securing client appointments and arranging product demos (Face to Face or Virtual) - Preparing best quotes for deals by carefully considering the market
- Study and understand products and services, new markets, growth areas, customers business
- Coordinated cost-effective solutions for them across teams, significantly reducing production errors
- Guided teams in product merchandising and inventory management
- Assisted team members and customers in finding products
- Maintained and built positive client relationships
- Tele Marketing Update & maintained CRM With customer engagement activates.
Lead Generation Associate
Datamatics Business Solutions
01.2021 - 01.2022
Transaction Processing Associate
Accenture
09.2019 - 08.2020
Customer Sales Executive
Paix Technology Pvt Ltd (Truebil)
05.2017 - 08.2019
Education
SSC - SSC
Udayachal High School
01.2013
BBA - BBA
Arunodaya University
01.2022
Arts - undefined
Vikas collage
01.2019
Skills
- Solution selling
- Key account development
- Sales presentation
- Sales reporting
- Vendor relationship management
- Key account management
- Salesforce
- Market intelligence
- Sales expertise
- Sales planning
- Revenue forecasting
- CRM software
- Market research
- Product knowledge
Other Activities
Love to drive or ride and explore things in my free time and listen to music.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Customer Relationship Manager
Sodexo Services
11.2024 - Current
Business Development Associate
Nupipay (Suvidha Infoserve Pvt Ltd)
01.2023 - 11.2024
Senior Executive - Inside Sales
Zaggle Prepaid Ocean Service Pvt.Ltd
01.2022 - 12.2022
Lead Generation Associate
Datamatics Business Solutions
01.2021 - 01.2022
Transaction Processing Associate
Accenture
09.2019 - 08.2020
Customer Sales Executive
Paix Technology Pvt Ltd (Truebil)
05.2017 - 08.2019
BBA - BBA
Arunodaya University
Arts - undefined
Vikas collage
SSC - SSC
Udayachal High School