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GAURAV PANT
Gurgaon
Summary
Dynamic Executive Housekeeper with a proven track record at Novotel New Delhi City Centre, excelling in guest satisfaction and operational efficiency. Expert in budget management and staff training, achieving a 95% cleanliness score in brand audits. Adept at vendor coordination and fostering team productivity in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Executive Housekeeper
Novotel New Delhi City Centre
New Delhi
04.2024 - Current
- Leading end-to-end housekeeping operations for guest rooms, public areas, and back-of-house spaces.
- Ensuring high cleanliness standards and compliance with brand SOPs.
- Achieved 95% of cleanliness score in the Brand standard audit FY 2025.
- Closed the Guest satisfaction score at 92.33% FY 2025.
- Managed departmental budgeting, cost control, inventory planning, and improved operational efficiency.
- Conducted daily briefings and operational planning to enhance productivity and ensure service consistency.
- Coordinated with vendors and internal departments to streamline operational support.
Executive Housekeeper
ibis New Delhi Aerocity
New Delhi
01.2023 - 04.2024
- Oversaw housekeeping operations for guest rooms and public areas, upholding brand cleanliness standards to enhance guest satisfaction.
- Directed housekeeping staff scheduling, room inspections, and daily activities to maintain high operational efficiency.
- Collaborated with engineering and front office teams to ensure smooth guest service delivery and operational alignment.
- Maintained operational readiness and housekeeping quality benchmarks.
- Controlled departmental inventory and ensured timely procurement of housekeeping supplies.
Executive Housekeeper
Lemon Tree Premier Mumbai
Mumbai
02.2022 - 01.2023
- Led housekeeping operations to enhance guest satisfaction and streamline operational efficiency.
- Ensured staff productivity through training, briefing, and performance monitoring.
- Conducted regular audits and inspections to maintain quality standards.
- Managed housekeeping inventory and linen control while coordinating with vendors to ensure timely supplies.
Executive Housekeeper
ibis Mumbai Vikhroli
Mumbai
07.2021 - 01.2022
- Managed housekeeping operations, ensuring high cleanliness standards across all hotel facilities.
- Coordinated team operations to deliver efficient service and elevate guest satisfaction.
- Supervised room readiness and maintenance of public areas, enhancing guest experience.
- Assisted with inventory management across various departments.
Assistant Executive Housekeeper
Lemon Tree Premier Mumbai
Mumbai
01.2020 - 07.2021
- Facilitated daily housekeeping operations, coordinated staffing, and conducted quality inspections to uphold service standards.
- Implemented cost control measures and managed housekeeping inventory to optimize resource utilization.
- Collaborated with multiple departments to streamline processes and enhance operational efficiency.
- Assisted in staff training, grooming standards, and SOP implementation.
Assistant Executive Housekeeper
Lemon Tree Premier Jim Corbett
Jim Corbett
07.2017 - 10.2018
- Coordinated housekeeping operations for guest rooms and public areas, ensuring high standards of cleanliness.
- Conducted regular inspections to ensure cleanliness and service quality standards.
- Handled guest requests, achieving timely resolution of concerns to enhance guest satisfaction.
- Assisted in planning, scheduling, and inventory control to streamline housekeeping processes.
Assistant Manager - Housekeeping
Lemon Tree Premier New Delhi
New Delhi
05.2015 - 07.2017
- Led housekeeping associates in daily room operations to maintain high standards of service.
- Coordinated room readiness and public area cleanliness to enhance guest satisfaction.
- Conducted staff briefings and maintained grooming standards.
- Monitored inventory and managed housekeeping supplies to ensure operational efficiency.
Housekeeping Supervisor
The Roseate New Delhi
New Delhi
09.2012 - 05.2015
- Supervised housekeeping associates to ensure timely room cleaning and thorough inspections.
- Maintained high housekeeping quality standards in guest rooms and public areas.
- Managed shift allocation to optimize team productivity and operational flow.
- Coordinated with front office and engineering departments for smooth operations.
Housekeeping Associate
Ista Amritsar & Ista Pune
06.2011 - 07.2012
- Ensured cleanliness, hygiene, and guest service quality to enhance guest satisfaction.
- Executed guest room cleaning and upkeep activities to ensure adherence to hospitality standards.
- Prepared rooms for guests to facilitate smooth housekeeping operations.
Education
Bachelor's Degree - Hotel Management
IHM Gwalior
Gwalior05-2011
Senior Secondary Education -
Beersheba Senior Secondary School
Haldwani05-2008
Skills
- Hotel Housekeeping Operations
- Guest Satisfaction Management
- SOP Compliance
- Hygiene & Sanitation Standards
- Staff Training & Grooming
- Operational efficiency
- Inventory control
- Inventory & Material Management
- Vendor Coordination
- Operational coordination
- Pre-opening Operations
- Microsoft Excel
- Hospitality SOP Compliance
- Team Leadership & Staff Management
- Team leadership
- Guest complaint resolution
- Luxury hospitality adaptability
- Operational efficiency
Accomplishments
- Awarded 'Best Department of the Year - 2025'
- Nominated for 'Best Housekeeper Award - Midscale Category' at the Hotelier India Awards 2018
- Experienced in handling pre-opening housekeeping operations
- Successfully managed housekeeping operations across reputed hospitality brands
- Maintained high operational and cleanliness standards aligned with brand SOPs
Additional Information
Strong leadership and team management abilities, Experienced in guest complaint handling and service recovery, Skilled in operational coordination and departmental management, Adaptable to luxury and midscale hospitality environments
Personal Information
Title: Executive Housekeeper
Timeline
Executive Housekeeper
Novotel New Delhi City Centre
04.2024 - Current
Executive Housekeeper
ibis New Delhi Aerocity
01.2023 - 04.2024
Executive Housekeeper
Lemon Tree Premier Mumbai
02.2022 - 01.2023
Executive Housekeeper
ibis Mumbai Vikhroli
07.2021 - 01.2022
Assistant Executive Housekeeper
Lemon Tree Premier Mumbai
01.2020 - 07.2021
Assistant Executive Housekeeper
Lemon Tree Premier Jim Corbett
07.2017 - 10.2018
Assistant Manager - Housekeeping
Lemon Tree Premier New Delhi
05.2015 - 07.2017
Housekeeping Supervisor
The Roseate New Delhi
09.2012 - 05.2015
Housekeeping Associate
Ista Amritsar & Ista Pune
06.2011 - 07.2012
Bachelor's Degree - Hotel Management
IHM Gwalior
Senior Secondary Education -
Beersheba Senior Secondary School