GAURAV PANWAR

• Managed over 500 accounts for the Australia destination in South Asia.
• Drive monthly GTM to achieve applications and enrollment targets.
• Achieved 90% enrollment target for the 2025 intake.
• Conducted monthly training sessions for sales teams on Australia-related offerings.
• Coordinated outreach initiatives with agents to expand market reach.
• Trained the internal team and agents on Australia destination specifics.
• Oversaw the application team to ensure the timely processing of student applications.
• Maintained collaboration with universities to enhance program offerings.

• Directed counseling team of 12 counselors to enhance operational effectiveness.
• Achieved 250 enrollments across all destinations through targeted initiatives.
• Trained staff regularly to improve skills and service delivery.
• Established target-based modules for counselor performance.
• Collaborated on marketing and promotional strategies to boost visibility.
• Encouraged counselors to adopt professional service techniques for improved outcomes.
• Implemented results-based structures to ensure positive client experiences.
• Guided recruitment process by providing comprehensive training in interviewing techniques and assessment criteria.

• Led counseling team of 12 counselors in WFH model to enhance productivity.
• Achieved over 300 enrollments across all destinations through effective task assignments.
• Established follow-up mechanisms for counselors to maximize results.
• Delivered training for new staff to ensure seamless integration into team.
• Developed marketing and promotional plans for assigned destinations to increase visibility.
• Organized live webinars and on-the-spot profile assessments to engage potential clients.
• Ensured exceptional online customer service by addressing inquiries promptly.

• Oversaw branch budget to ensure efficient financial management.
• Developed and executed sales strategies to maximize revenue generation.
• Maintained strong expertise in study abroad programs, visa procedures, and admissions.
• Monitored customer-related operational issues to enhance service delivery.
• Built and nurtured relationships with universities and educational institutions.
• Managed associate and branch communications to promote coordination.
• Identified and implemented process improvements within the team.
• Increased brand awareness through targeted outreach activities.

• Spearheaded development of ANZ as a destination, overseeing student enrollment processes.
• Achieved over 180 enrollments in 2019 with a team of six counselors.
• Managed counseling team of nine, ensuring high-quality service for Australia and New Zealand.
• Assigned daily tasks to meet weekly and monthly targets effectively.
• Delivered training sessions for team members to enhance performance.
• Coordinated with partner universities to build strategic relationships.
• Maintained excellent customer service standards throughout operations.

• Managed 100 accounts to promote exclusive institutes in Australia and the UK.
• In the span of seven years, I managed to enroll over 2,500 students.
• Ensured excellent customer service at the branch.
• Provided training to our recruitment partners on a regular basis.
• Monthly performance review meeting with partners.
• Organized and regular live and in-house webinars, and on-the-spot profile assessments for enrollments.

Provided guidance and support to team members, ensuring efficient task completion.

• Handled all customer complaints to maintain satisfaction and resolve issues promptly.
• Monitored staff sales targets and recorded progress regularly.
• Delivered updates and reports to Branch Manager on shop performance and relevant issues.
• Ensured shop security and compliance with industry regulations.
• Maintained adherence to company policies and procedures regarding gambling and security.