GAURAV PATEL
RETAIL & B2B SALES
Surat
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Proven track record of implementing positive changes to drive company success. Skilled in training, monitoring, and morale-building techniques to enhance employee engagement and performance. Detail-oriented Client Service Associate with exceptional organizational skills, adept at working effectively with diverse customer base. Seeking a new opportunity where dedication and hard work are highly valued. Personable Customer Service Representative with extensive experience in the Broadband industry, known for establishing strong client relationships. Results-oriented professional with a passion for cultivating partnerships and driving business growth.
Overview
10
10
years of professional experience
6034
6034
years of post-secondary education
2
2
Languages
Work History
Assistant Manager B2B
Bharti Airtel
BHARUCH
02.2025 - Current
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
You Broadband
SURAT
03.2024 - 01.2025
- Managed a team of sales representatives in order to achieve maximum results.
- Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
GTPL BROADBAND PVT LTD
SURAT
02.2023 - 02.2024
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Area Sales Manager
You Broadband
SURAT
03.2022 - 02.2023
- Managed a team of sales representatives in order to achieve maximum results.
- Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
Senior Executive/Sales Team Leader/Assistant Manager
GTPL BROADBAND PVT LTD
SURAT
08.2018 - 02.2022
- Developed and implemented strategies to increase executive efficiency.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
- Managed 10-member sales team activities to consistently meet 50% of sales quotas.
Executive
You Broadband
SURAT
01.2016 - 08.2018
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Executive
Hathway Cables & Datacom
SURAT
12.2015 - 12.2016
- Developed and implemented strategies to increase executive efficiency.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Education
Bachelor of Commerce - Density
SABARMATI UNIVERSITY
Ahmedabad01.2023
12 TH - REGULER
Karmveer S K Patel Madhyamik School
SURAT03.2006
10 TH - REGULER
Karmveer S K Patel Madhyamik School
SURAT03.2004
Skills
- Recruiting and Interviewing
- Employee Performance Evaluations
- Employee Scheduling
- Sales Monitoring
- Product and Service Knowledge
- Project Management Abilities
- Operations management
- Team leadership
- Employee performance evaluations
- Cost reduction
Timeline
Assistant Manager B2B
Bharti Airtel
02.2025 - Current
Assistant Manager
You Broadband
03.2024 - 01.2025
Assistant Manager
GTPL BROADBAND PVT LTD
02.2023 - 02.2024
Area Sales Manager
You Broadband
03.2022 - 02.2023
Senior Executive/Sales Team Leader/Assistant Manager
GTPL BROADBAND PVT LTD
08.2018 - 02.2022
Executive
You Broadband
01.2016 - 08.2018
Executive
Hathway Cables & Datacom
12.2015 - 12.2016
Bachelor of Commerce - Density
SABARMATI UNIVERSITY
12 TH - REGULER
Karmveer S K Patel Madhyamik School
10 TH - REGULER
Karmveer S K Patel Madhyamik School
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