Summary
Overview
Work History
Education
Skills
Timeline
Generic

GAURAV PATEL

RETAIL & B2B SALES
Surat

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Proven track record of implementing positive changes to drive company success. Skilled in training, monitoring, and morale-building techniques to enhance employee engagement and performance. Detail-oriented Client Service Associate with exceptional organizational skills, adept at working effectively with diverse customer base. Seeking a new opportunity where dedication and hard work are highly valued. Personable Customer Service Representative with extensive experience in the Broadband industry, known for establishing strong client relationships. Results-oriented professional with a passion for cultivating partnerships and driving business growth.

Overview

10
10
years of professional experience
6034
6034
years of post-secondary education
2
2
Languages

Work History

Assistant Manager B2B

Bharti Airtel
BHARUCH
02.2025 - Current
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Assistant Manager

You Broadband
SURAT
03.2024 - 01.2025
  • Managed a team of sales representatives in order to achieve maximum results.
  • Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
  • Provided training and guidance on product knowledge, selling techniques and customer service.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Assistant Manager

GTPL BROADBAND PVT LTD
SURAT
02.2023 - 02.2024
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.

Area Sales Manager

You Broadband
SURAT
03.2022 - 02.2023
  • Managed a team of sales representatives in order to achieve maximum results.
  • Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
  • Provided training and guidance on product knowledge, selling techniques and customer service.
  • Expanded market share through effective prospecting, lead generation, and negotiation skills.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.

Senior Executive/Sales Team Leader/Assistant Manager

GTPL BROADBAND PVT LTD
SURAT
08.2018 - 02.2022
  • Developed and implemented strategies to increase executive efficiency.
  • Coordinated cross-functional teams to deliver high quality results within tight timelines.
  • Established relationships with key partners and vendors to ensure successful project outcomes.
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
  • Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
  • Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
  • Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
  • Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
  • Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
  • Managed 10-member sales team activities to consistently meet 50% of sales quotas.

Executive

You Broadband
SURAT
01.2016 - 08.2018
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.

Executive

Hathway Cables & Datacom
SURAT
12.2015 - 12.2016
  • Developed and implemented strategies to increase executive efficiency.
  • Coordinated cross-functional teams to deliver high quality results within tight timelines.
  • Established relationships with key partners and vendors to ensure successful project outcomes.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Established long-term client relationships through consistent delivery of high-quality products and services.

Education

Bachelor of Commerce - Density

SABARMATI UNIVERSITY
Ahmedabad
01.2023

12 TH - REGULER

Karmveer S K Patel Madhyamik School
SURAT
03.2006

10 TH - REGULER

Karmveer S K Patel Madhyamik School
SURAT
03.2004

Skills

  • Recruiting and Interviewing

  • Employee Performance Evaluations

  • Employee Scheduling

  • Sales Monitoring

  • Product and Service Knowledge

  • Project Management Abilities

  • Operations management

  • Team leadership

  • Employee performance evaluations

  • Cost reduction

Timeline

Assistant Manager B2B

Bharti Airtel
02.2025 - Current

Assistant Manager

You Broadband
03.2024 - 01.2025

Assistant Manager

GTPL BROADBAND PVT LTD
02.2023 - 02.2024

Area Sales Manager

You Broadband
03.2022 - 02.2023

Senior Executive/Sales Team Leader/Assistant Manager

GTPL BROADBAND PVT LTD
08.2018 - 02.2022

Executive

You Broadband
01.2016 - 08.2018

Executive

Hathway Cables & Datacom
12.2015 - 12.2016

Bachelor of Commerce - Density

SABARMATI UNIVERSITY

12 TH - REGULER

Karmveer S K Patel Madhyamik School

10 TH - REGULER

Karmveer S K Patel Madhyamik School
GAURAV PATELRETAIL & B2B SALES