Gaurav Patil
Client Success Manager
Mumbai,MH
Summary
Dedicated and customer-focused professional with 6+ years of experience in client communication, customer service, account management, and patient-facing support roles. Skilled in handling inbound and outbound communication, resolving concerns with empathy, coordinating with internal teams, and delivering a smooth customer experience. Experienced in managing high-volume interactions while maintaining professionalism, accuracy, and strong relationship-building skills. Known for excellent communication, problem-solving abilities, and creating positive experiences for patients and clients alike.
Overview
10
10
years of professional experience
Work History
Client Success Manager
AditAdv Tech Pvt Ltd
12.2023 - Current
- Managed end-to-end client communication for SEO and PPC accounts.
- Acted as the primary point of contact for onboarding, approvals, and strategy discussions.
- Collaborated with the SEO, PPC, and web teams to ensure the timely execution of deliverables.
- Prepared and presented monthly performance reports, with actionable insights.
- Improved client retention by proactively addressing concerns and maintaining zero escalations.
Sr. Customer Care Representative
American Express Global Services
02.2022 - 07.2023
- Answering customer inquiries about account balances, transaction history, interest rates, and other banking services.
- Helping customers open, close, or modify accounts, set up online banking, or reset passwords.
Sales Advisor
I.C.E India Pvt Ltd
08.2018 - 10.2020
- Meeting or exceeding sales quotas and targets set by the management.
- Handling the necessary paperwork, contracts, and financial transactions associated with timeshare sales.
Customer Relationship Manager
Cox & Kings Pvt Ltd
04.2016 - 07.2018
- Assisting customers in the sales process, answering product-related questions, and guiding them through the online booking process.
- Building and maintaining relationships with customers, ensuring they find their requirements with the product or service, and identifying opportunities for upselling or cross-selling.
Education
S.S.C -
The Saraswati Vidyalaya High School
H.S.C - undefined
Shankar Narayan College of Commerce
Skills
- Excellent Communication: Excellent verbal and written communication skills for interacting with clients, suppliers, and colleagues
- World Class Customer Support: A strong commitment to providing exceptional customer service, including addressing inquiries and resolving issues
- Time Management: Effective time management to handle multiple client requests, bookings, and administrative tasks simultaneously
- Problem Solving: Quick and effective problem-solving skills to handle unexpected travel disruptions or client concerns
Hobbies
- Playing Cricket
- Listening to Music
- Reading Self-Improvement Books
Timeline
Client Success Manager
AditAdv Tech Pvt Ltd
12.2023 - Current
Sr. Customer Care Representative
American Express Global Services
02.2022 - 07.2023
Sales Advisor
I.C.E India Pvt Ltd
08.2018 - 10.2020
Customer Relationship Manager
Cox & Kings Pvt Ltd
04.2016 - 07.2018
H.S.C - undefined
Shankar Narayan College of Commerce
S.S.C -
The Saraswati Vidyalaya High School