Gaurav Phase
Summary
World-renowned Mixologist, Bar Supervisor, and Cruise Beverage Consultant with 12+ years of unparalleled expertise in curating exceptional beverage programs across luxury cruise lines, elite 5-star hotels, and global high-profile events. Globally recognized for innovative cocktail craftsmanship, dynamic leadership of high-performance teams, and driving multimillion-dollar revenue through strategic sales initiatives. Master of USPH/HACCP compliance, advanced inventory optimization, and cutting-edge staff training programs. Holds WSET Level 1 & 2 certifications, STCW, and valid C/D and Schengen visas, enabling seamless global operations. Passionate about redefining guest experiences and setting new benchmarks in beverage innovation on cruise ships and beyond.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mixologist
Norwegian Cruise Line Holdings
02.2022 - Current
- Pioneered a revolutionary cocktail program for 4,000+ guests weekly, increasing beverage revenue by 30% through bespoke menus and immersive guest experiences.
- Achieved 100% USPH/HACCP compliance, maintaining perfect health inspection scores through rigorous protocols and crew training.
- Consulted on fleet-wide beverage strategy, launching seasonal and destination-inspired menus that elevated guest satisfaction by 15%.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
Bar Director
Hotel B9 Bar & Restro
12.2021 - 01.2022
- Transformed a 160-seat bar into a regional hotspot, boosting revenue by 25% through premium spirit upselling and signature cocktail launches.
- Streamlined staffing for peak hours, cutting labor costs by 15% while maintaining elite service standards.
- Developed an Excel-based sales dashboard, delivering real-time insights that optimized inventory and reduced overstock by 10%.
- Maintained 98% guest satisfaction through proactive issue resolution and personalized service.
Elite Bartender & Global Event Beverage Director
Freelancer
09.2020 - 12.2020
- Directed beverage operations for marquee events (e.g., Bacardi Weekender, Pune Film Festival), serving 2,000+ attendees with custom cocktail menus that drove 40% sales spikes.
- Secured 10+ high-value client contracts by aligning beverage offerings with event themes and cultural nuances.
- Innovated zero-waste cocktail techniques, earning industry acclaim for sustainability leadership.
Senior Bar Specialist
Royal Caribbean International
09.2019 - 06.2020
- Delivered world-class service to 500+ guests per shift, achieving a 98% guest satisfaction rating through tailored beverage recommendations.
- Slashed rush orders by 40% with proactive inventory audits and predictive stock management.
- Mentored junior staff, increasing team upselling performance by 15%.
Lead Bartender & Beverage Trainer
MSC Cruises
01.2018 - 04.2019
- Accelerated service speed by 25% in high-volume bars through streamlined prep workflows and team coordination.
- Contributed to perfect USPH inspection scores by enforcing rigorous sanitation standards.
- Designed onboard mixology classes for guests, generating $50,000+ in ancillary revenue.
Head Mixologist
JW Marriott
09.2016 - 11.2017
- Led a 10-person bar team, achieving a 99% guest satisfaction score through innovative drink designs and flawless service.
- Reduced inventory costs by 15% with data-driven stock optimization and supplier negotiations.
- Orchestrated beverage services for 80+ high-profile events, including international summits and celebrity weddings.
Bartender
JW Marriott
07.2014 - 09.2016
- Crafted 150+ cocktails per shift, maintaining brand standards for quality and presentation.
- Enhanced bar safety by enforcing strict ID verification and responsible alcohol service protocols.
Education
Bachelor's Degree - Hotel Management and Catering Technology
Bharti Vidyapeeth
01.2014
Diploma - Hotel Management
MSIHMCT
01.2012
Post-Graduate Diploma - Event Management
NIEM
01.2015
Skills
- Master Mixology & Cocktail Innovation: Creator of award-winning, trendsetting cocktails
- Beverage Program Architecture: Designs revenue-generating menus tailored to global audiences
- Bar Operations & Leadership: Orchestrates high-volume, high-stakes environments with precision
- Inventory Optimization & Cost Control: Reduces waste and maximizes profitability
- USPH/HACCP Mastery: Ensures 100% compliance with rigorous health and safety standards
- Team Mentorship & Training: Elevates staff performance through bespoke training programs
- Event Beverage Direction: Delivers flawless execution for events with 1,000 attendees
- Sales Strategy & Upselling: Drives double-digit revenue growth through guest engagement
- Microsoft Office Expertise: Leverages Excel for advanced inventory and sales analytics
- POS & CRM Systems: Optimizes sales reporting and guest relationship management
- STCW & Maritime Compliance: Fully certified for cruise ship operations
Certification
- WSET Level 1 & 2: World of Wines and Spirits
- STCW Certification: Valid for global maritime operations
- C/D Visa: Valid until August 2029
- Schengen Visa: Valid for European operations
Timeline
Mixologist
Norwegian Cruise Line Holdings
02.2022 - Current
Bar Director
Hotel B9 Bar & Restro
12.2021 - 01.2022
Elite Bartender & Global Event Beverage Director
Freelancer
09.2020 - 12.2020
Senior Bar Specialist
Royal Caribbean International
09.2019 - 06.2020
Lead Bartender & Beverage Trainer
MSC Cruises
01.2018 - 04.2019
Head Mixologist
JW Marriott
09.2016 - 11.2017
Bartender
JW Marriott
07.2014 - 09.2016
Bachelor's Degree - Hotel Management and Catering Technology
Bharti Vidyapeeth
Diploma - Hotel Management
MSIHMCT
Post-Graduate Diploma - Event Management
NIEM
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