Gaurav Purohit
Restaurant Manager
Chandigarh
Summary
Highly proactive manager with 5 years of experience in team leadership in QSR industry. Background includes sales, management and customer service in fast-paced settings.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Manager
Domino's Pizza
Chandigarh
04.2022 - Current
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Shift Manager
Domino's Pizza
Chandigarh
02.2020 - 04.2022
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Defined clear targets and objectives and communicated to other team members.
- Scheduled staff to establish adequate coverage during peak business hours.
Team Member
Domino's Pizza
Chandigarh
06.2018 - 02.2020
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
B.A - Business Administration
IGNOU
Chandigarh 04.2023 - Current
Secondary School -
NIOS
Chandigarh 04.2017 - 05.2018
Sr.Secondary School -
NIOS
Chandigarh 04.2019 - 06.2020
Skills
Performance improvement
Natural leader
Inventory control and record keeping
Staff Management
Operations management
Cost-controls
Budgeting
Staff Scheduling
Passion for customer satisfaction
Timeline
B.A - Business Administration
IGNOU
04.2023 - Current
Restaurant Manager
Domino's Pizza
04.2022 - Current
Shift Manager
Domino's Pizza
02.2020 - 04.2022
Sr.Secondary School -
NIOS
04.2019 - 06.2020
Team Member
Domino's Pizza
06.2018 - 02.2020
Secondary School -
NIOS
04.2017 - 05.2018